STEPHANIE GARAY

• Received and processed requests for patient health records in compliance with HIPAA, company policies, and federal regulations, ensuring timely and secure release of information.
• Reviewed, processed, organized, and updated patient charts using electronic health records systems
• Responded to medical record inquiries from patients, insurance companies, and attorneys, ensuring HIPAA compliance while providing clear status updates.
• Processed patient referrals by verifying insurance coverage and obtaining authorization from insurance companies.
• Conducted audits of health records for quality assurance purposes and medical charts to identify deficiencies in documentation and/or coding accuracy.
• Performed quality control checks to ensure accuracy of data entry into EHR.
• Facilitated transfer of patient records to ensure timely access for authorized individuals.

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• Managed high-volume patient-related data entry and maintenance in electronic systems, upholding standards of consistency, timeliness, and compliance with HIPAA regulations
• Entered and verified patient health records, supporting accurate claims and chart indexing.
• Reviewed medical records for completeness and accuracy, updated information accordingly.
• Scanned, indexed, and electronically stored documents into the electronic health record system.
• Flagged documentation inconsistencies and supported the resolution of issues impacting data integrity.
• Processing health records and meeting strict deadlines.
• Contributed to operational efficiency by supporting data entry, file management, and workflow coordination.
• Communicated with health professionals and responded to inquiries and escalated complex issues to appropriate department.
• Organized and filed hard copy patient records in designated areas.

• Delivered real-time chat-based, phone, and email support to a high volume of customers; providing prompt, accurate, and empathetic service to answer questions and resolve inquiries.
• Provided excellent customer service and improved overall customer satisfaction.
• Collaborated with internal teams to escalate and resolve complex service concerns, improving customer satisfaction.
• Received and processed customer requests efficiently, ensuring accurate data entry.
• Maintained detailed documentation of client communications and service requests to support tracking and reporting.
• Maintained detailed account notes and supported internal and external teams using tools like, Teams, Zoom, and ticketing systems.
• Adapted quickly to changing priorities, demonstrating strong multitasking and organizational skills.
• Provided clear instructions related to their appointment ensuring a positive experience from scheduling to service completion.

• Supervised a team while overseeing scheduling, workflow prioritization, and daily operations, ensuring compliance with internal service quality standards.
• Monitored performance metrics, coached team members, and resolved escalated customer concerns with professionalism and care.
• Facilitated process improvements by identifying inefficiencies in workflows, ultimately reducing service delays and improving customer satisfaction.
• Analyzed customer feedback to identify service gaps, implementing actionable strategies that led to notable improvements in service delivery.
• Communicated updates and business needs across departments, ensuring internal alignment and responsiveness to customer and client inquiries.
• Fostered a positive team environment by mentoring staff, enhancing morale, and promoting professional development through targeted training initiatives.
• Leveraged data tracking systems to manage account changes, maintain internal records, and support onboarding for new hires.