Enrique Santillan
San Antonio,TX
Summary
To acquire a full-time position where I can best utilize my skills and abilities to become an asset to that company. With over eighteen years experience with one of today's pre-eminent financial service companies I demonstrate well-developed interpersonal skills. I perform with a high degree of accuracy and inspire the cooperation and confidence of others. I effectively use behavior modifications to motivate and achieve maximum results while striving to make more meaningful and challenging contributions to the betterment of the company. In communicating with both internal and external clients I've been recognized throughout my career for embracing opportunities to learn different functions, attention to detail, and demonstrating the ability to adapt positively to change.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Bartender
DLS Events
San Antonio
2016.06 - Current
- Hands on customer service on a nightly basis
- Dedication to prompt and courteous service for each client
- Handling of funds and clean up of station every night
Citibusiness Escalations Specialist
Citibank
San Antonio
2012.10 - 2016.07
- Serviced Citi business client escalation issues for internal/external calls
- Assisted in online technical support
- Resolved all complaints in a professional manner
Citigold Operations New Account Opening Associate
Citibank
San Antonio
2009.12 - 2012.11
- Responsible for Citigold Account Opening/Maintenance Quality Control to insure accuracy and adherence to various regulatory standards
- Written and phone communication with both internal and external clients to fulfill account opening requirements
- Escalated issues that may have risk/fraud/poor customer impact
- Assisted with risk/self assessment transitions to Business Control and Compliance
- Assisted with on-going cross-training of department functions such as account opening and closures.
- Trained new associates on store operations, policies, and procedures
Operation Service Junction Clerk
Citibank
San Antonio , TX
1998.09 - 2010.01
- Managed the flow of all correspondence through functional units within Premium Client Services
- Ensured proper receipt handling and forwarding of all negotiable items
- Contributed to monthly OSJ closeout process
Education
Some College (No Degree) - Electrical Engineering
ITT Technical Institute
San Antonio, TX1996-06
High School Diploma -
Lytle High School
05.1996
Skills
- Financial Services
- Technical Support
- Adobe Acrobat
- Bartending
- Customer service
- Quality control
- Restaurant experience
- Dishwashing
- Kitchen experience
- Food service
- Cooking
- Serving Experience
- Microsoft Outlook
- Communication skills
- Organizational skills
- Sales
- English
- Phone etiquette
- Driving
Certification
- TABC Certification
- Food Handler Certification
- Bartender License
Timeline
Bartender
DLS Events
2016.06 - Current
Citibusiness Escalations Specialist
Citibank
2012.10 - 2016.07
Citigold Operations New Account Opening Associate
Citibank
2009.12 - 2012.11
Operation Service Junction Clerk
Citibank
1998.09 - 2010.01
Some College (No Degree) - Electrical Engineering
ITT Technical Institute
High School Diploma -
Lytle High School
- TABC Certification
- Food Handler Certification
- Bartender License
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