Enrique Smith
Minot,ND
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Services Manager
Air Force
01.2014 - 01.2024
- Improved customer satisfaction by implementing efficient service management strategies and streamlining processes.
- Managed team of service technicians for optimal performance, resulting in increased productivity and reduced response times.
- Implemented training programs to enhance staff skills, leading to improved service quality and higher customer retention rates.
- Collaborated with sales and marketing teams to develop new services offerings, driving business growth and diversification.
- Improved facility efficiency by implementing preventive maintenance programs and optimizing resource allocation.
- Reduced energy consumption through the installation of energy-efficient systems and monitoring usage patterns.
- Enhanced safety standards by conducting regular facility inspections and addressing potential hazards promptly.
- Increased cost savings by renegotiating vendor contracts and identifying areas for budget optimization.
Education
Bachelor of Science - Psychology
UMUC
Maryland, NY04.2025
Skills
- Quality Assurance
- Service Delivery
- Sales Support
- Problem Solving
- Conflict Resolution
- Team Leadership
- Decision Making
- Budget Management
- Time Management
- Project Management
- Multitasking
- Staff Supervision
Accomplishments
- Supervised team of [Number] staff members.
Certification
- Certified [Job Title], [Company Name] - [Timeframe]
Timeline
Services Manager
Air Force
01.2014 - 01.2024
Bachelor of Science - Psychology
UMUC
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