Enrique WOHL
Security Lead Officer / Supervisor
Casselberry,FL
Summary
A professional that continues to grow and expand my knowledge and potential to perform duties with the mindset of knowing the job and the one above. I have a variety of experiences and work history to demonstrate adaptability and consistency in my work ethic and proficiency. I have excellent customer service and very reliable; with an ambitious characteristic to strive to be elite. I hope to I exceed expectations.
Overview
12
12
years of professional experience
1
1
year of post-secondary education
Work History
Security Lead Officer /Shift Supervisor
The Brooklyn Hospital Center
Brooklyn, NY
12.2021 - Current
- Shift Supervisor and Lead officer of 4pm - 12am shift
- In charge of creating schedules, training (Officers, Avert, and CPI)
- Supervising tour, overseeing / maintaining safety and production of all entities within the hospital. Knowledgeable in variety of problematic situations that any staff may encounter - example- fire, violence, theft, trespassing, property damage, reports, vandalism, active shooter, de-escalating, and etc...
- I teach and utilize CPI technique to reduce high stress level situations to low.
- Monitor and delegate tasks that will provide solutions that will always ensure safety and proficiency of all staff members, patients, and visitors.
- Providing superior customer service
311 NYC Call Representative
Expedient Staffing Solutions
New York, NY
05.2021 - 11.2021
- Agent that answered all calls with professionalism, optimism, and consistency to assist all callers with exceptional support that we can provide
- Agent that assisted callers with knowledge articles to assist all callers using allotted information from the city; to help with variety of situations.
- Agent who also determined if situations is life threatening and properly utilize a warm transfer to an emergency agent for the city, police, and or fire department.
- Generate reports and surveys that are conducted and submitted after every call.
Security Officer
The Brooklyn Hospital Center
Brooklyn, NY
12.2019 - 05.2021
- Ensured the safety of our entire facility
- Conducted patrols, reports, searches, property identification sheets, opening locked doors with authorization or report for the specific door, screened individuals entering the facility, managed complaints, incident reports, overseeing monitors to observe real time cameras throughout the facility.
- Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
- Interacted assertively but non-confrontationally with personnel and general public.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Responded quickly to emergency situations to assess and deflect issues.
P Care / TVR Communications Representative
TVR Communications LLC
Brooklyn, NY
08.2016 - 12.2019
- Evaluated inventory, delivery, recorded all tracking communications, and optimized spread sheet to configure effective and new standard; to work more organized and efficiently.
- Used consultative sales approach to understand and meet customer needs.
- Achieved daily sales goals by utilizing exceptional customer service and enrolling new clients by utilizing effective communication.
- Built rapport with clients by networking and utilizing new innovation techniques that would later be utilized by the company for future operations.
0311 Infantry Rifleman
United States Marine Corps
Jacksonville, NC
12.2011 - 12.2015
- Squad leader / Team leader delegated with training and successfully operating missions for future operations.
- Leading marines on patrol, land navigation, fire missions, combat terrain operations, R.A.I.D., H.E.L.O.-dunker training, Over sea operations and deployments.
- Successfully trained in weapons handling, fast rope training / operations, under water egress training, combat training, terrain building training, working with other countries for future operations and sustained peaceful relationship with our NATO allies.
- Weapons inventory and sustainability, in charge of maintenance inspections, cleanliness, supervised all marines under my charge with weekly counseling and well-being reports.
Education
Associate of Science - Mental Health And Science
Kingsborough Community College of The City University of New York
Brooklyn, NY 09.2019 - 02.2020
Associate of Arts - Liberal Arts And General Studies
Kingsborough Community College of The City University of New York
Brooklyn, NY 09.2016 - 06.2017
Skills
Staff Management
Emergency Response
CCTV Monitoring
Daily incident reporting
Security personnel training
Surveillance
Safety and security regulations
Timeline
Security Lead Officer /Shift Supervisor
The Brooklyn Hospital Center
12.2021 - Current
311 NYC Call Representative
Expedient Staffing Solutions
05.2021 - 11.2021
Security Officer
The Brooklyn Hospital Center
12.2019 - 05.2021
Associate of Science - Mental Health And Science
Kingsborough Community College of The City University of New York
09.2019 - 02.2020
Associate of Arts - Liberal Arts And General Studies
Kingsborough Community College of The City University of New York
09.2016 - 06.2017
P Care / TVR Communications Representative
TVR Communications LLC
08.2016 - 12.2019
0311 Infantry Rifleman
United States Marine Corps
12.2011 - 12.2015