Enriquo Hernandez
Saint Augustine,FL
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
7
7
years of professional experience
Work History
Shift Leader
Taco Bell Restaurant
02.2024 - 02.2026
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Trained new employees and delegated daily tasks and responsibilities.
Customer Service Representative
AT&T
05.2022 - 02.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Deli-Associate
Winn-Dixie Stores Inc.
08.2019 - 05.2022
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Education
High School Diploma -
Clay County High School
Green Cove Springs, FL05-2019
Skills
- Collaborative team management
- Analytical problem-solving
- Policy enforcement
- Customer engagement in sales
- Experienced with Microsoft Office applications
- Efficient data entry
Languages
English
Native or Bilingual
Spanish
Limited Working
German
Limited Working
Interests
- Enjoy participating in calisthenics for overall physical and mental well-being
- Designing Building Websites
- Virtual Reality
- Economic Analyzation
Timeline
Shift Leader
Taco Bell Restaurant
02.2024 - 02.2026
Customer Service Representative
AT&T
05.2022 - 02.2024
Deli-Associate
Winn-Dixie Stores Inc.
08.2019 - 05.2022
High School Diploma -
Clay County High School