Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mikell Wallace

Durant

Summary

Dynamic Shift Leader with a proven track record in enhancing customer satisfaction through effective problem resolution and operational efficiency.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Shift Leader

McDonald's
01.2023 - Current
  • Supervised daily operations to ensure efficient workflow and high-quality customer service.
  • Trained and mentored team members on operational procedures and best practices.
  • Implemented training programs that improved employee performance and service consistency.
  • Developed strategies to reduce wait times, improving overall service speed and efficiency.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Lead (produce)

Pruetts Grocery Store
03.2019 - 01.2023
  • Collaborated with cross-functional teams to align production goals with client expectations.
  • Enhanced collaboration among team members by implementing effective communication tools and processes.
  • Facilitated brainstorming sessions that generated innovative concepts for upcoming projects.
  • Optimized resource allocation by regularly reviewing team capabilities against current workload demands.
  • Coordinated successful product launches by effectively managing logistics, promotions, and event planning.
  • Oversaw the entire production process, from concept development to final delivery.
  • Maintained project costs through careful budgeting and monitoring of expenditures.

Cashier

McDonald's
08.2018 - 02.2019
  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted customers with product inquiries and service-related issues.
  • Maintained clean and organized checkout areas to enhance customer experience.
  • Monitored inventory levels, reported discrepancies to management promptly.
  • Trained new cashiers on operational procedures and customer service standards.
  • Developed strategies to improve checkout efficiency and reduce wait times.
  • Collaborated with team members to optimize workflow during peak hours.
  • Greeted customers entering store and responded promptly to customer needs.
  • Restocked and organized merchandise in front lanes.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Addressed customer needs and made product recommendations to increase sales.

Education

High School Diploma -

Bennington Public High School
Bennington
05-2005

Skills

  • Optimistic outlook
  • Cash management
  • Collaborative team management
  • Effective problem resolution

Certification

certified safe food handler


Certified resteraunt management

Timeline

Shift Leader

McDonald's
01.2023 - Current

Lead (produce)

Pruetts Grocery Store
03.2019 - 01.2023

Cashier

McDonald's
08.2018 - 02.2019

High School Diploma -

Bennington Public High School