Mikell Wallace
Durant
Summary
Dynamic Shift Leader with a proven track record in enhancing customer satisfaction through effective problem resolution and operational efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shift Leader
McDonald's
01.2023 - Current
- Supervised daily operations to ensure efficient workflow and high-quality customer service.
- Trained and mentored team members on operational procedures and best practices.
- Implemented training programs that improved employee performance and service consistency.
- Developed strategies to reduce wait times, improving overall service speed and efficiency.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Lead (produce)
Pruetts Grocery Store
03.2019 - 01.2023
- Collaborated with cross-functional teams to align production goals with client expectations.
- Enhanced collaboration among team members by implementing effective communication tools and processes.
- Facilitated brainstorming sessions that generated innovative concepts for upcoming projects.
- Optimized resource allocation by regularly reviewing team capabilities against current workload demands.
- Coordinated successful product launches by effectively managing logistics, promotions, and event planning.
- Oversaw the entire production process, from concept development to final delivery.
- Maintained project costs through careful budgeting and monitoring of expenditures.
Cashier
McDonald's
08.2018 - 02.2019
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and service-related issues.
- Maintained clean and organized checkout areas to enhance customer experience.
- Monitored inventory levels, reported discrepancies to management promptly.
- Trained new cashiers on operational procedures and customer service standards.
- Developed strategies to improve checkout efficiency and reduce wait times.
- Collaborated with team members to optimize workflow during peak hours.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Addressed customer needs and made product recommendations to increase sales.
Education
High School Diploma -
Bennington Public High School
Bennington05-2005
Skills
- Optimistic outlook
- Cash management
- Collaborative team management
- Effective problem resolution
Certification
certified safe food handler
Certified resteraunt management
Timeline
Shift Leader
McDonald's
01.2023 - Current
Lead (produce)
Pruetts Grocery Store
03.2019 - 01.2023
Cashier
McDonald's
08.2018 - 02.2019
High School Diploma -
Bennington Public High School