Enrry Acuna
Tampa,FL
Summary
Trilingual customer service professional with over 10 years of experience in client relations, transaction management, and team coordination. Recognized for strong problem-solving skills, fraud prevention expertise, and the ability to deliver high-quality service in fast-paced environments. Skilled at training staff, managing operations, and ensuring customer satisfaction across retail, hospitality, and financial services.
Overview
9
9
years of professional experience
Work History
Assistant Leader
Amscot
St Petersburg
08.2023 - Current
- Executed fraud detection measures, minimizing transaction errors effectively.
- Managed daily transactions to maintain high standards of accuracy.
- Provided exceptional customer assistance in financial services, improving client experiences.
Server, Food-Runner
Chili's
Tampa
12.2020 - 07.2023
- Coordinated events for parties of 20 or more, ensuring seamless execution.
- Managed reservations to optimize scheduling and maximize guest satisfaction.
- Processed orders efficiently using POS systems in a fast-paced environment.
- Delivered exceptional customer service, maintaining high standards during peak hours.
Server, Trainer
Ulele
Tampa
04.2016 - 05.2019
- Developed training programs for new staff, emphasizing efficiency and service excellence.
- Established robust customer relationships leading to increased repeat business.
Education
High School Diploma -
Lycée Jean Moulin
France01.2012
Skills
- Customer care skills
- Critical thinking and problem solving
- Versatile adaptability
- Fraud prevention strategies
- Efficient multi-tasking
- Resilience and persistence
- Trilingual communication
- Team leadership training
- Clear communication
Languages
English
Full Professional
French
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Assistant Leader
Amscot
08.2023 - Current
Server, Food-Runner
Chili's
12.2020 - 07.2023
Server, Trainer
Ulele
04.2016 - 05.2019
High School Diploma -
Lycée Jean Moulin
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