Army National Guard
Ensley Lafortune
United States Government
Jacksonville,Florida
7
years of professional experience
Dynamic Banking Assistant at JPMorgan Chase with expertise in teller transactions and credit analysis. Proven track record in enhancing account servicing and streamlining loan processing. Recognized for resolving client inquiries efficiently, demonstrating strong problem-solving skills while ensuring compliance with KYC regulations. Committed to delivering exceptional client experiences and operational excellence.
Work History
Banking Assistant
8 Months- Supported bankers with account maintenance, documentation, and client follow-up requests.
- Processed deposits, withdrawals, and transfers while maintaining accuracy in daily transactions.
- Verified customer information and assisted with KYC documentation for new account openings.
- Resolved routine client inquiries and routed complex issues to appropriate banking teams.
Army National Guard
4 Years- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information, and provided solutions to problems.
Education
High School Diploma
Skills
Loan processing
Account servicing
Credit analysis
Teller transactions
Friendly
positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Time management
Attention to detail
Flexible and adaptable
Dependable and responsible
Multitasking
Multitasking Abilities
Excellent communication
Critical thinking
Computer skills
Organizational skills
Timeline
Army National Guard
United States Government
08.2025 - 08.2029Read More
Banking Assistant
JPMorgan Chase
06.2022 - 02.2023Read More
First Coast Christian School
High School Diploma
Read More