Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Entsar Yagoub Adam Abdelrahman

Entsar Yagoub Adam Abdelrahman

Belchertown,Massachusetts

Summary

I am a globally minded, multi-talented professional with a dynamic background in childcare, aviation, writing, theater, and technical trades. With more than fifteen years of experience caring for children, a deep love for storytelling, and a strong academic foundation in astrophysics and aviation, I approach every opportunity with focus, compassion, and creativity. I've directed youth ensembles, written across genres, supported clients in trauma-informed care, and cooked for others with love since I was a child. My drive is matched by my reliability, cultural fluency, and passion for helping others. I am seeking opportunities that embrace versatility, allow for travel, and empower people through care, voice, and presence.

Healthcare professional with commitment to high standards and result-driven care. Known for valuable contributions in patient assistance and supporting healthcare teams. Reliable and adaptable, with strong skills in patient care and communication, fostering collaborative working environment.

Experienced with patient care and support tasks. Utilizes effective communication to enhance patient experiences and support team dynamics. Knowledge of healthcare procedures ensures seamless care delivery and operational efficiency.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Healthcare Support Worker

ServiceNet
06.2022 - Current
  • Assisted individuals with behavioral, developmental, and emotional needs.
  • Used MAP and CPI training to administer medication and manage crises.
  • Fostered safe, person-centered, trauma-informed environments.
  • Answered phones, scheduled appointments, filed paperwork.
  • Administered medications according to doctor's orders.
  • Conducted home visits to assess patient needs and provide follow-up care instruction when necessary.
  • Educated patients on preventive health measures, diet, nutrition, exercise.
  • Assisted in the preparation of meals for patients.
  • Participated in interdisciplinary team meetings to discuss plans of care for individualized patient needs.
  • Initiated contact with family members regarding end-of-life decisions or other matters related to patient care.
  • Provided compassionate care to patients and their families.
  • Helped maintain a clean and safe environment for patients.
  • Transported patients between departments within the hospital or other healthcare facilities.
  • Assisted with physical therapy exercises under the direction of therapists or physicians.
  • Provided assistance with activities of daily living such as bathing, dressing and undressing, grooming.
  • Observed changes in patient behavior or condition and reported them immediately to a nurse or doctor.
  • Explained treatment procedures to patients in an understandable manner.
  • Assisted in patient transfers, utilizing proper body mechanics and safety protocols.
  • Monitored patient progress and reported any changes to the healthcare team.
  • Performed basic nursing care such as checking vital signs and recording data.
  • Provided emotional support to patients and their families during difficult times.
  • Maintained accurate records of patient visits and treatments given.
  • Ensured that all medical equipment was properly maintained and cleaned.
  • Collected specimens from patients for laboratory testing purposes.
  • Documented current patient information to update vital signs, behaviors, and eating habits.
  • Monitored client's well-being, safety, and comfort under physician direction.
  • Assisted with planning and coordination of activities and outings based on individual needs.
  • Advocated for disabled individuals to foster communication and self-expression and achieve goals.
  • Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
  • Assisted individuals in learning and developing new skills.
  • Transported clients to doctor's appointments and errands.
  • Encouraged and reassured clients throughout transitions to facilitate smooth discharge.
  • Accompanied or transported clients to appointments, errands and social activities.
  • Used approved crisis intervention techniques in emergency situations.
  • Reported changes in client condition to administrators, facilitating nursing intervention.
  • Enhanced patient wellbeing by supporting participation in recreational activities.
  • Leveraged database management system to track and report service hours, details of activities and progress on goals.
  • Tracked and reported clients' progress based on observations and conversations.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Assisted individuals in development of social skills to become integrated in community.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Supervised medication administration, personal hygiene, and other activities of daily living.
  • Followed care plan and directions to administer medications.
  • Built strong and trusting rapport with clients and loved ones.
  • Monitored health and well-being of clients and reported significant health changes.
  • Assisted clients with maintaining good personal hygiene.
  • Helped clients get in and out of beds and wheelchairs.
  • Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
  • Recorded client status progress and challenges in logbooks and reports.
  • Organized oral medications for clients following dosage and schedule requirements.
  • Contributed to case reviews of client status and progress.
  • Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
  • Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
  • Drove clients to doctor's appointments and social outings.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
  • Partnered with registered nurses and physiotherapists to provide care to patients.
  • Instructed family members on how to provide bedside care.
  • Maintained detailed records of services performed on clients.
  • Consulted with client care team to continually update care plans.
  • Monitored clients' activity levels and helped prevent sedentary behavior.
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
  • Contacted medical providers on behalf of clients to follow up on appointments.

Childcare Provider

Private Childcare & Travel Nanny
01.2010 - Current
  • Provided nurturing, consistent care to children from infancy through adolescence.
  • Trusted by coworkers, friends, and family for long-term and short-term support.
  • I traveled with families, organized child-safe activities, and handled overnight care.
  • Organized age-appropriate activities such as games, arts and crafts and outdoor play.
  • Helped develop motor skills through active playtime activities like running, jumping.
  • Encouraged positive behaviors, including patience with teachers and fellow kids.
  • Managed administrative program tasks such as taking attendance, updating logs and tracking supplies.
  • Ensured cleanliness of classroom areas including toys, furniture, materials.
  • Participated in parent and teacher conferences to discuss student progress or any other concerns related to childcare services provided.
  • Assisted in planning nutritious snacks and meals according to dietary guidelines set forth by state regulations.
  • Maintained a clean and organized play area.
  • Engaged in creative play activities that promoted language development, physical activity and problem solving skills.
  • Implemented discipline strategies when needed while ensuring the safety of all students.
  • Read books aloud to small groups or individual children.
  • Provided a safe, nurturing and stimulating environment for children to learn and grow.
  • Developed positive relationships with families by communicating regularly about their child's development.
  • Assisted in developing and implementing lesson plans to meet the individual needs of each child.
  • Collaborated with teachers on special projects such as holiday parties or end-of-year events.
  • Attended professional development workshops to stay current on best practices in early childhood education.
  • Monitored children's progress through ongoing assessments of their abilities and interests.
  • Assisted with feeding infants and toddlers during meal times.
  • Encouraged positive interactions between children by providing supervision at all times.
  • Worked collaboratively with co-workers to ensure safety of all the children in care.
  • Observed children's behavior and development, communicate information with parents.
  • Planned field trips to local parks, libraries and other educational places.
  • Taught basic skills such as personal hygiene, social manners and appropriate behavior.
  • Organized and planned age-appropriate reading, crafts, and music lessons.
  • Sanitized toys and tables to maintain clean, safe environment.
  • Assisted children in development of social, communication and problem-solving skills.
  • Developed and implemented lesson plans and activities for children of various ages.
  • Used positive reinforcement and behavior modeling to instill discipline in children.
  • Cared for children of various ages and assisted with feeding, dressing and daily activities.
  • Secured indoor and outdoor premises to protect children.
  • Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
  • Communicated with parents about daily activities and any concerning behaviors.
  • Communicated daily with children's parents or guardians about daily activities, behaviors and related issues.
  • Instructed children on good sanitary habits when washing hands, using bathroom or eating.
  • Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
  • Planned and implemented engaging activities to encourage creativity and expression.
  • Guided children through engaging and productive activities to foster fun learning environment.
  • Instilled discipline and maintained order with children by using simple and commanding directives.
  • Supported children with special needs, adapting activities to meet diverse requirements.
  • Taught children how to complete basic crafts such as paintings, drawings and decorations.
  • Instructed children in eating, resting and restroom habits.
  • Communicated with parents or guardians about daily activities, behaviors and upcoming events.
  • Read stories to children, facilitated discussions and tied books into learning opportunities.
  • Maintained daily records of activities, behaviors, meals, and naps.
  • Provided nurturing and appropriate environment for children of various ages.
  • Maintained organized and clean classroom and play areas.
  • Updated detailed records for each child with information such as daily observations, meals served and medications administered.
  • Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
  • Cared for children in institutional settings.
  • Maintained safe play environment.
  • Kept records of daily observations and information about activities, meals served and medications administered.
  • Observed and monitored children's play activities.
  • Dressed children and changed diapers.
  • Identified signs of emotional or developmental problems in children to alert parents or guardians.

Freelance Writer & Storyteller

Performance Project
06.2021 - 10.2024
  • I wrote children's literature, poetry, scripts, lyrics, essays, and resumes.
  • Special focus on culture, identity, aspiration, and emotional depth.
  • Created content for professional clients.
  • Edited or rewrote written collateral and submitted for approval by supervisor or editor.
  • Wrote fiction prose, short stories, personal essays or descriptive analyses.
  • Planned writing project stages and outlines and organized output to improve workflow.
  • Wrote using client's personal verbiage and reading level, creating more appealing messages.

Performer & Director

The Performance Project
06.2020 - 10.2024
  • Performed nationally at festivals and local venues in Massachusetts.
  • Directed youth theater, wrote and transcribed scripts, and delivered live speeches.
  • Focused on storytelling, inclusion, and community voice.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

CNC Machine Operator

Callaway Golf
03.2022 - 11.2022
  • Followed optimum cleaning procedures to keep machines, tooling and parts free of build-up and avoid excess wear.
  • Checked completed workpieces against specifications to assess conformance.
  • Aligned, mounted and installed tools and attachments on machines, using hand tools and precision measuring instruments.
  • Read programming instructions and product blueprints to determine sequences and dimensional requirements.
  • Stopped machine operation to change tooling, setup, or workpiece placement according to required machining sequences.
  • Loaded and unloaded different tool parts from trucks and storage areas.
  • Transfer commands from servers to CNC modules using computer network links.
  • Operated multiple CNC machines simultaneously while adhering to safety protocols at all times.
  • Provided feedback on product design changes based on experience operating the machinery.
  • Adjusted machine feed and speed, changed cutting tools, adjusted machine controls as necessary during the run cycle.
  • Performed regular preventive maintenance tasks on CNC machinery.
  • Set up and operated CNC machines to perform repetitive machining operations on a variety of materials according to specifications.
  • Read and interpreted blueprints, sketches, drawings, manuals, specifications or sample parts to determine dimensions and tolerances of finished work piece.

Team Member

Subway
10.2020 - 02.2022
  • Delivered fast-paced food service while maintaining health and sanitation standards.
  • Created detailed reports outlining project progress and results achieved.
  • Assisted customers with product selection and ordering process.
  • Received, processed, and stocked merchandise in accordance with store policies.
  • Organized inventory shelves for easy access and maintenance of stock levels.
  • Participated in training sessions for new employees when needed.
  • Greeted customers upon entering the store with friendly demeanor.
  • Participated in team meetings to discuss strategies for improvement.
  • Collaborated with team members to achieve daily goals.
  • Maintained a clean and organized work area throughout shift.
  • Collaborated with team members to maximize productivity and efficiency.
  • Monitored expiration dates on food items for freshness assurance.
  • Resolved customer issues promptly in a professional manner.
  • Identified opportunities for process improvements within the department.
  • Operated cash registers to process payments from customers.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Provided customer service support to ensure satisfaction.
  • Adhered to safety guidelines while operating machinery or stocking shelves.
  • Answered phone calls regarding inquiries about products or services.
  • Developed positive customer relationships through friendly greeting and excellent service.
  • Looked for ways to go above and beyond job requirements.
  • Assisted in inventory management, ensuring stock levels met demand without excess.
  • Built and maintained working relationships with peers and upper management.
  • Collaborated with team members to achieve project milestones within set deadlines.
  • Worked hard to learn required tasks quickly to maximize performance.

CNC Machinist & Technical Operator

L Roger Putnam
08.2017 - 06.2020
  • Interpreted technical drawings and produced aerospace-grade components.
  • Maintained CNC equipment, and followed rigorous quality and safety protocols.
  • Programmed CNC machines using G-code and CAD and CAM software.
  • Supervise junior staff members; provide guidance on proper use of machines.
  • Document all repair activities including parts used and labor hours expended.
  • Utilize manual machining techniques when required; complete projects within allotted time frames.
  • Partnered with engineers to test and integrate new systems.
  • Installed new equipment, tested existing equipment and completed regular upkeep to maintain performance.
  • Viewed broadcast streams live to identify and correct problems with audio or video.
  • Set up and operate CNC machines to perform tasks such as drilling, milling, turning and grinding.
  • Adjust offsets during program execution; monitor results against programmed values.
  • Use computer software for programming CNC Machines.
  • Load raw materials into production equipment; unload finished goods from production equipment.
  • Make adjustments to the machine feed rate, speed and depth of cut for each project.
  • Modify programs according to customer requests and specifications; review all changes before implementation.
  • Perform minor maintenance on the CNC machines such as replacing cutting tools or cleaning machinery parts.
  • Conduct regular preventive maintenance activities on assigned machines; document results accordingly.
  • Troubleshoot malfunctions in the CNC machinery when necessary.
  • Monitor CNC machine operations to detect malfunctions or out-of-tolerance machining and adjust machine controls as necessary.
  • Inspect cutting tools using precision measuring instruments and replace worn tools if needed.
  • Maintain records of approved and defective units or final products.
  • Read and interpret blueprints, sketches, drawings, manuals, specifications or sample parts to determine dimensions and tolerances of finished workpieces.
  • Calculate dimensions and tolerance using knowledge of mathematics and instruments such as micrometers or vernier calipers.
  • Ensure that safety procedures are followed while operating the CNC Machinery.
  • Verify conformance of finished workpiece to specifications by measuring with appropriate instruments.
  • Replace cutting tools according to job requirements; inspect tool condition regularly for wear and damage.
  • Test completed workpieces for quality control purposes prior to shipment.
  • Adjusted offsets daily based on work orders and changing production needs.
  • Monitored and adjusted processes or equipment to improve quality and productivity.
  • Troubleshoot machinery and programming issues to exceed production goals.
  • Performed routine maintenance on machines and monitored usage to reduce parts breakdown.
  • Observed machines for proper functioning and made adjustments to meet specifications and complete work orders on-time and under budget.
  • Maintained detailed production records to identify areas for improvement and maximize productivity.
  • Loaded and unloaded machines to prevent expensive equipment issues.
  • Fabricated various parts using multiple machines at once.
  • Developed solutions to wide range of complex technical problems to meet organizational objectives and deadlines.
  • Conducted equipment tests and inspections and made adjustments to maintain safety and functionality.
  • Loaded and unloaded different tool parts from trucks and storage areas.
  • Changed out aging tools, fixtures and offsets.
  • Set up, adjusted or operated basic or specialized machine tools to support precision machining operations.
  • Set-up and operated lathes, mills and grinders to cut raw materials.
  • Worked from layout and work order, created programs and set up machines to produce required parts.
  • Adhered closely to equipment safety practices to reduce accidents.
  • Designed detailed preventive maintenance schedules to enhance tool performance.
  • Operated hand tools, drill presses, riveting machines and tap burners to safely produce projects.
  • Observed operating machines or equipment to diagnose machine malfunctions and determine need for adjustments or repairs.
  • Streamlined operational efficiencies by maintaining injection molding machines, dies, robotic bottle packing machines and vacuum and casting furnaces.
  • Tested experimental models under simulated operating conditions to determine standardization and feasibility of design.
  • Troubleshot and repaired machines to increase productivity and decrease spending.
  • Designed fixtures, tooling or experimental parts to meet special engineering needs.
  • Monitored feed and speed of machines during machining processes.
  • Inspected material after completion for accurate measurements of dimensions.
  • Set up, adjusted and operated basic or specialized machine tools to perform precision machining operations.
  • Monitored machine operation to detect any malfunctions or deviations from expected performance.
  • Separated scrap waste and related materials for reuse or recycling.
  • Enforced safe and timely wireless telecommunication system installations for high-profile clients.
  • Measured, marked and indicated dimensions and reference points on materials.
  • Aligned and secured holding fixtures, cutting tools and attachments onto machines.
  • Measured, laid out and marked metal stock to display placement of cuts.
  • Calculated dimensions or tolerances using micrometers or vernier calipers.
  • Coordinated with vendors for procuring spare parts for repair purposes.
  • Ensured compliance with industry standards while performing installation or maintenance tasks.
  • Provided technical assistance to customers in resolving their queries.
  • Updated documentation related to maintenance activities on a regular basis.
  • Developed strategies for efficient utilization of resources as per organizational needs.
  • Interacted with clients via phone, email or chat support services.
  • Performed quality assurance tests on newly developed systems before deployment into production environments.
  • Evaluated customer feedbacks related to system performance and made necessary improvements accordingly.
  • Installed, configured and maintained computer hardware and software systems.
  • Provided training to other staff members about the use of various equipment used in the system operations.
  • Analyzed user data logs to identify anomalies in usage patterns or security threats.
  • Performed troubleshooting on network connections, software applications and hardware components.
  • Created detailed reports regarding system performance metrics and errors encountered during operation.
  • Assisted in testing new products and technologies for compatibility with existing systems.
  • Repaired malfunctioning components of the system.
  • Monitored system performance and identified potential issues.
  • Maintained records of all service calls and repairs performed on the system.
  • Resolved conflicts between teams working on different projects using effective communication skills.
  • Conducted periodic health checks to ensure proper functioning of the system.
  • Identified potential risks associated with different processes within the system environment.
  • Maximized production output by seeking out improvement operations for core processes and procedures.
  • Developed usage, calibration and basic repair procedures for machine operators.
  • Operated in manufacturing environment, overseeing equipment operation, calibration, and maintenance.
  • Utilized hands-on and adaptable management style to prevent critical equipment outages.
  • Modernized operations by devising and enacting updates to cost-control programs and safety initiatives.
  • Operated console controls to regulate video transmission contrast, brightness and fidelity.
  • Previewed scheduled programs to verify signal functionality and transmission readiness.
  • Performed root cause analysis across diverse set of technologies.
  • Maintained inventory of broadcast equipment.
  • Troubleshot and resolved customer issues.
  • Conferred with station personnel to enhance audio and video levels during programs.
  • Leveraged industry best practices, tools and process to optimize customer experience.

Education

High School Diploma -

Roger L. Putnam Vocational Technical Academy
Springfield, MA
06.2020

Associate of Science - Astrophysics

Springfield Technical Community College
Springfield, MA

Skills

  • Communication and emotional intelligence
  • Time management and adaptability
  • Childcare and behavioral support
  • Creative writing and script development
  • Stage direction and performance
  • CNC programming and safety protocols
  • Flight navigation and aviation theory
  • Resume & portfolio crafting
  • Culinary preparation - multicultural cooking
  • Cultural awareness and multilingual engagement
  • Time management
  • Relationship building
  • Problem-solving
  • First aid and CPR
  • Appointment scheduling
  • Housekeeping tasks
  • Compassionate caregiving
  • Personal care assistance
  • Self-advocacy training
  • Daily living support
  • First aid and safety
  • Self-care promotion
  • Client safety and first aid
  • Wellness and nutrition knowledge
  • Health and safety requirements
  • Healthcare
  • Teamwork
  • Problem solving
  • Record keeping
  • Safety protocols
  • Household cleaning
  • Cooking meals
  • Childcare experience
  • Meal preparation
  • Light housekeeping
  • First aid certification
  • Health services
  • Report writing
  • Life skills training
  • Patient safety
  • Patient care
  • Vital signs monitoring
  • Emotional resilience

Certification

  • FAA Private Pilot License – 2023
  • Commercial Pilot License – In Progress
  • CPR Certified – Since 2022
  • MAP Certified – Medication Administration
  • Crisis Prevention & Intervention (CPI)
  • Self-Defense Certified
  • Safety Care Certified
  • OSHA & CNC Safety Compliance
  • Human Rights Training

Languages

English – Fluent
Arabic – Fluent
Korean – Beginner (in progress)
French – Beginner (in progress)

Timeline

Healthcare Support Worker

ServiceNet
06.2022 - Current

CNC Machine Operator

Callaway Golf
03.2022 - 11.2022

Freelance Writer & Storyteller

Performance Project
06.2021 - 10.2024

Team Member

Subway
10.2020 - 02.2022

Performer & Director

The Performance Project
06.2020 - 10.2024

CNC Machinist & Technical Operator

L Roger Putnam
08.2017 - 06.2020

Childcare Provider

Private Childcare & Travel Nanny
01.2010 - Current

Associate of Science - Astrophysics

Springfield Technical Community College

High School Diploma -

Roger L. Putnam Vocational Technical Academy

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