Summary
Overview
Work History
Education
Skills
Certification
ADDITIONAL EXPERIENCE
Timeline
Generic

Marni Ayers

West Springfield,MA

Summary

As a Program Director, I take initiative and have strong skills in both administration and team leadership. My compassion and empathy help me connect with others and use my leadership, communication, and organizational abilities effectively. I focus on teamwork and work closely with staff, outside agencies, and the people we serve. By using this approach, I have helped turn a struggling program into one where participants can thrive, build new skills, and move toward more independent living.

Overview

23
23
years of professional experience
3
3
Certification

Work History

Program Director

ServiceNet
06.2022 - Current
  • Oversee an Intensive Group Living Environment which serves adult DMH Consumers.
  • Recruit, train, supervise, and motivate staff in a strength-based culture. The staff turnover rate is low in this program
  • Evaluate the program’s effectiveness and strategize necessary solutions for overall improvement.
  • Collaborate with state agencies and providers to assess and monitor consumer needs and progress.
  • Manage budgets and distributed resources to meet program objectives.

Direct Service Advocate

YWCA HYPP Program
04.2023 - Current
  • Provides support, advocacy, and role modeling to teen, and child program participants.
  • Encourages and supports participant-guided, family-driven, strengths-based atmosphere for all participants.
  • Completed documentation and all necessary paperwork on time.
  • Coordinated with social service providers, state agencies, and medical professionals for client support.

Project Manager

Inflexion Management Sciences
03.2017 - 05.2022
  • Lead overall planning and implementation of projects, while adhering to established policies and procedures as stated in the government contracts requiring that I have top-secret clearance. Completed projects at government sites including Walter Reed Army Medical Center and Joint Base Andrews Naval Air Facility.
  • Oversaw defining/delegating tasks, coordinating project teams, and creating schedules to ensure on-time project completion.
  • Evaluated project progress and reported to team and customers to execute necessary changes.

Therapeutic Training and Support

Brightside
01.2014 - 01.2017
  • Provided counseling and outreach services to a preschool through teen population suffering from serious mental illness, health concerns, and drug misuse
  • Assessed client needs, developed treatment plans, and taught clients coping skills, social skills, and emotional regulation techniques.
  • Documented all client interactions, progress notes, assessments, and changes in treatment plans accurately and promptly.

Intensive Care Coordination

Behavioral Health Network
01.2010 - 01.2014
  • Supported support to families with children who were facing mental health challenges by employing the strength-based Wraparound method. Taught how to advocate for their needs and manage difficult symptoms and behaviors.
  • Empowered parents by teaching effective skills and how to implement behavioral programs tailored to each family’s unique dynamics.
  • Provided immediate crisis intervention to ensure the safety and well-being of the individuals involved.
  • Guided clients through legal, medical, educational, and social systems to ease navigation through complex processes.

Education

Bachelor of Science - Psychology and Criminal Justice

Westfield State University
Westfield, MA
01.2001

Skills

  • Program leadership
  • Substance Abuse Counseling
  • Staff development
  • Project Management
  • Counseling & Treatment
  • Regulatory Compliances
  • Relationship building
  • Personnel supervision
  • Policy implementation
  • Budgeting and financial management
  • Conflict resolution
  • Recruitment and hiring

Certification

  • Board Certified Advocate in Special Education, BACSE 2025
  • CRP and First AID, 2026
  • Medication Administration Program, 2026

ADDITIONAL EXPERIENCE

  • Outreach Case Manager and Supervisor | Center for Human Services, Springfield, MA 2001-2008
  • Correctional Case Manager | Hampden County Sheriff’s Department, Ludlow, MA 2006-2009

Timeline

Direct Service Advocate

YWCA HYPP Program
04.2023 - Current

Program Director

ServiceNet
06.2022 - Current

Project Manager

Inflexion Management Sciences
03.2017 - 05.2022

Therapeutic Training and Support

Brightside
01.2014 - 01.2017

Intensive Care Coordination

Behavioral Health Network
01.2010 - 01.2014

Bachelor of Science - Psychology and Criminal Justice

Westfield State University

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Marni Ayers