Summary
Overview
Work History
Education
Skills
Timeline
Generic

Envy Love

Essex,MD

Summary

Customer- oriented professional with a solid background in customer service and technical technical support. Highly skilled in effectively addressing customer inquires, troubleshooting technical issues and providing exceptional support. Proven track record of exceeding performance and expectations.

Overview

15
15
years of professional experience

Work History

Stower

Amazon
11.2021 - Current
  • Efficiently fulfill orders, meeting challenging daily objectives and ensuring timely delivery.
  • Provide excellent customer service by addressing inquires , resolving issues and fostering positives customer experience.
  • Maintained safety protocols, including the proper use of equipment and adherence to warehouse policies.
  • Communicate effectively with colleagues and supervisors , sharing essential information and addressing any challenges encountered.
  • Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
  • Separated damaged items from functional ones before placing on shelves.

Chat Tech Support

Sprint
01.2009 - 02.2016
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Monitored systems in operation and quickly troubleshot errors.
  • Researched product and issue resolution tactics to address customer concerns.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Monitored system performance to identify potential issues.
  • Configured and tested new software and hardware.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Assisted in development of system security protocols.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Documented support interactions for future reference.

Education

High School Diploma -

Colonial High School
Orlando, FL
05.1997

Skills

  • Strong Analytical and Problem-Solving Skills
  • Customer Service
  • Call Centers
  • Professional Relationships
  • Client Inquiries
  • Customer Loyalty
  • Performance Feedback
  • Call Control
  • Equipment Inventory Maintenance
  • Written and Oral Communications
  • Customer Support
  • Customer Satisfaction
  • Documenting Calls
  • Complaint Resolution

Timeline

Stower

Amazon
11.2021 - Current

Chat Tech Support

Sprint
01.2009 - 02.2016

High School Diploma -

Colonial High School

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Envy Love