Enza Olivieri
Richmond,VA
Summary
Customer service professional with experience in guest relations, reservations, and VIP support at Walt Disney World Resort. Skilled in managing bookings, processing payments, and assisting guests with accessibility needs. Experienced in fast-paced environments with a strong background in communication, problem-solving, and personalized service.
Overview
2
2
Languages
1
1
Certification
3
3
years of professional experience
Work History
VIP Tour Support
Walt Disney World
Lake Buena Vista, Florida
06.2024 - 01.2025
- Managed guest reservations and bookings using internal systems, including processing payments and assisting with booking inquiries.
- Facilitated park arrivals and departures for Disney World's highest-affinity and affluent guests.
- Assisted guests with accessibility accommodations and communicated with operational teams to meet individual needs.
- Interacted with and worked in proximity to highly recognizable individuals, helping ensure enjoyable travel experiences within park property.
- Sustained confidentiality and trust between recognizable guests and the Walt Disney Company.
- Maintained effective and strategic communication with several branches of park operations.
- Received 56 recognitions from colleagues, management, and guests for outstanding service.
Food & Beverage Cast Member
Disney's Animal Kingdom
01.2024 - 06.2024
- Greeted diverse guests at Disney's Animal Kingdom, sharing insights on cultural and linguistic diversity.
- Applied extensive allergen training to prioritize guest safety, collaborating with culinary cast members for food quality.
- Followed strict food safety guidelines to uphold high standards throughout service.
Au Pair in the Netherlands
House O Orange Au Pairs
Zeist, Netherlands
06.2025 - 12.2025
- Learned and adapted to Dutch culture, gained international experience. Represented the values of the United States in cultural exchange.
- Collaborated with three children with Autism and ADHD, modifying communication strategies to enhance understanding and engagement.
- Developed and implemented daily schedules for children and managed day-to-day activities
Camp Counselor and Farm Staff
Camp Hidden Meadows
Bartow, WV
06.2026 - 08.2026
- Provided daily care for horses, goats, sheep, pigs, chickens, and turkeys while assisting with the maintenance of assorted farm crops.
- Performed hands-on farm duties including feeding, watering, cleaning animal areas, and maintaining safe and organized agricultural spaces.
- Lived and worked on-site while supervising children, balancing camper safety and engagement with daily farm and animal-care responsibilities.
Assistant Writer & Researcher
Independent Author, Bloomsbury Publications
01.2026 - 06.2026
- Researched and contributed written material to an upcoming book examining international agriculture, food production, and fraud across global food systems.
- Conducted in-depth research on honey and tomato production, including agricultural practices, geographic origin, authenticity testing, production standards, and international regulations.
- Collaborated directly with the author through recurring editorial meetings, synthesizing scientific, governmental, and industry research into publication-ready material.
Education
Bachelor of Arts - Liberal Arts - Concentration in Communication
Georgetown University
Washington, DC12-2027
High School Diploma -
James Madison High School
Norcross, Georgia05-2023
Skills
- Customer Service
- Reservation Management
- Payment Processing
- Guest Relations
- Accessibility Assistance
- Conflict Resolution
- Team Collaboration
- Cross-Cultural Communication
Affiliations
- Volunteer - Hoya Harvest Garden - Washington, DC (2022- Present)
- Assisted with general garden maintenance, planting, and harvesting a variety of crops.
- Supported the ongoing care of a university garden focused on promoting innovative and sustainable gardening practices. - Member - The American Women's Club of Amsterdam - NL (2025-Present)
- Member - Taalthuis Language Club - Utrecht, NL (2025-Present)
Certification
- Leadership Certificate - Disney's Learning Team, 2024
- CPR/AED Certified, American Red Cross - Exp. Mar 2027
Languages
Dutch
Limited
Mandarin Chinese
Limited
Timeline
Camp Counselor and Farm Staff
Camp Hidden Meadows
06.2026 - 08.2026
Assistant Writer & Researcher
Independent Author, Bloomsbury Publications
01.2026 - 06.2026
Au Pair in the Netherlands
House O Orange Au Pairs
06.2025 - 12.2025
VIP Tour Support
Walt Disney World
06.2024 - 01.2025
Food & Beverage Cast Member
Disney's Animal Kingdom
01.2024 - 06.2024
Bachelor of Arts - Liberal Arts - Concentration in Communication
Georgetown University
High School Diploma -
James Madison High School