Enzo Giovannucci
Allegan,MI
Summary
Skilled Network Technician Adept at rapidly and expertly addressing network faults for quick recoveries. Proponent of comprehensive preventive maintenance plans to prevent hardware and software faults. Ready to minimize disruptive technical issues and instantly respond to unforeseen networking faults. Network Technician experienced in LAN/WAN design, installation and management in most busy environments. Great technical team member with positive attitude contributing high levels of expertise in network infrastructure, inside plant, server systems and troubleshooting.
Overview
3
3
years of professional experience
Work History
Network Technician
Wayland Union Schools
01.2023 - Current
- Troubleshot hardware and software to determine and rectify network problems.
- Ran cabling and installed data drops for new node installations.
- Installed cabling, wireless routers and telephone systems for data communications networks.
- Diagnosed and resolved hardware, software and network problems and replaced defective components.
- Assisted with implementation and support of network monitoring tools.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Troubleshot complex multi-vendor network service provider issues.
- Managed, tracked, and coordinated problem resolution and escalation processes.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Collaborated with vendors to identify best options for optimizing network performance.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Provided detailed network diagrams and procedural guidelines.
- Escalated emergency technical issues beyond knowledge to maintain optimum up-time.
- Created VPN infrastructure and allowed for secure remote connections.
- Performed troubleshooting for Juniper, Cisco, and packet analysis.
- Integrated data, voice and video networks for use in multi-site installations.
- Configured and troubleshot VoIP and multi-media distributed systems and platforms.
- Organized frameworks to transfer secure data from internal to external and public networks.
- Recommended options for disaster recovery and remote access security.
- Detected intrusion attempts and promptly responded to DDoS attacks.
- Applied tier-isolation best practices to support multi-tier architectures.
Level 1 Technician
Hopkins Public School District
11.2022 - 01.2023
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Served as backup for staff members, responding to system failure and maintenance emergencies.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Recovered critical information from data back ups to restore functionality.
- Followed detailed operational process and procedures to appropriately analyze, escalate and assist in remediation of information security incidents.
support
Computer repair, A-Tech Complete Computer Solutions
12.2020 - 11.2022
- Assist customers in making the purchase of a refurbished laptop or desktop
- Identify and repair computer issues efficiently and quickly
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Used ticketing systems to manage and process support actions and requests.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Managed backup and recovery of data assets to safeguard system availability.
- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Updated software to safeguard against security flaws.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Delivered onsite technical support for [Number] employees.
- Answered questions and provided information to customers about new software or hardware.
- Wrote and reviewed tickets to request maintenance to various types of equipment.
- Assigned system permissions and set up computers to assist with onboarding new employees
Education
Bachelor of Science - Digital Forensics
Davenport University
Grand Rapids, MI06.2027
High School Diploma -
Allegan High School, Education
Allegan, Michigan06.2023
Computer Information Systems
Allegan Area ESA Tech Center
2891 - 116th Avenue06.2023
Skills
- Test Out PC PRO
- Cisco Networking Academy with Letter Of Recommendation
- Certiport Network Security
- Test Out Cyber Security
- Certiport Cyber Security
- Certiport Device Management
- Data Backups
- Ticket Management
- Onsite Installations
- Administration Protocols
- Voice over Internet Protocol (VoIP)
- Monitoring Recovery
- Install Software
- Wireless Area Network (WAN) Architecture
- Network Infrastructure Updates
- Network Troubleshooting
- Software Deployment
Timeline
Network Technician
Wayland Union Schools
01.2023 - Current
Level 1 Technician
Hopkins Public School District
11.2022 - 01.2023
support
Computer repair, A-Tech Complete Computer Solutions
12.2020 - 11.2022
Bachelor of Science - Digital Forensics
Davenport University
High School Diploma -
Allegan High School, Education
Computer Information Systems
Allegan Area ESA Tech Center
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