Summary
Overview
Work History
Education
Skills
Work Availability
Timeline

Essence Phlegm

Bossier City,LA
It's not how you start, it's how you finish.
Mother

Summary

Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.

Overview

5
5
years of professional experience

Work History

Technical Support Representative

Tech Mahindra
02.2022 - Current
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution
  • Utilized communication platform such as Slack and Discord
  • Configured hardware, devices and software to set up work stations for employees
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions
  • Worked with the software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes
  • Demonstrated respect, friendliness and willingness to help wherever needed

Receptionist

John Harvey Toyota
09.2020 - 12.2021
  • Greets clients with courtesy and announces their arrival to the necessary departments
  • Handles incoming calls on a multi-line phone system and directs them to the correct staff member while answering general information questions as required
  • Provides administrative support to the executive staff when needed, such as data entry, preparing correspondence and record-keeping
  • Maintains lobby in a neat and organized fashion to ensure that clients are comfortable and feel welcomed
  • Coordinates with the office manager to ensure office supplies are well stocked

Sales Associate

Nike
02.2020 - 06.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
  • Provided positive first impressions to welcome existing, new and potential customers
  • Helped customers locate products and checked the store system for merchandise at other sites
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Administrative Assistant

Darby LLC
02.2019 - 09.2019
  • Conducted code calling to 20-40 potential clients per day
  • Welcoming and greeting clients/ setting office environment
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data
  • Scheduled office meetings and client appointments for staff teams using Google calender

Education

AAS - Computer Information Systems

Bossier Parish Community College

Skills

  • Help Desk Support
  • Case Support
  • Resolving Problems and Incidents
  • Teamwork and Collaboration
  • Upbeat and Positive Personality
  • Efficient and Detail-Oriented
  • Java Full Stack
  • Type 40 WPM
  • MS Office Proficiency
  • Windows 10
  • Hardware and Software Configuration
  • Linux Programming and Administration
  • Software Diagnosis
  • Data Connectivity
  • Troubleshooting and Assistance
  • Mobility Devices
  • Hardware Upgrades

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Technical Support Representative - Tech Mahindra
02.2022 - Current
Receptionist - John Harvey Toyota
09.2020 - 12.2021
Sales Associate - Nike
02.2020 - 06.2020
Administrative Assistant - Darby LLC
02.2019 - 09.2019
Bossier Parish Community College - AAS, Computer Information Systems

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Essence Phlegm