Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ephraim Wright

Utica,NY

Summary

I aspire to secure the opportunity to utilize my customer service experience, training, and skills while making significant contributions to the success of the company. I am hopeful for the chance to expand my knowledge and skills through the company.

Overview

10
10
years of professional experience

Work History

Lab Technician

03.2023 - Current
  • Antylia scientific
  • Sorting, allocating, and delivering specimens to workstations and loading onto laboratory instruments, as required
  • Receiving, unpacking, and sorting incoming specimens or solutions
  • Participating in basic quality control procedures and inventory management
  • Maintaining good record-keeping practices while adhering to quality and safety programs
  • Maintaining accuracy and calibration of laboratory testing equipment
  • Performing routine inspections on laboratory equipment to determine when maintenance is required
  • Using relevant computer software programs to collect or input data and information.

Senior Client Representative

Bank of America
10.2016 - 03.2021
  • Job coach that assisted with onboarding process for new hires
  • Followed through on all critical inter- departmental escalations to increase customer retention rates
  • Cross-trained and backed up other customer service managers
  • Took inbound calls regarding issues with banking and assisted with large transactions
  • Resolved customer service inquiries that required research and interactions with carriers or agents
  • Logged and responded to client inquiries to improve service processes
  • Provided excellent customer care by responding to requests, assisting with product selection, and handling ordering functions
  • Trained new personnel regarding company operations, policies, and services
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
  • Delivered prompt service to prioritize customer needs.
  • Logged and responded to client inquiries to improve service processes.
  • Resolved customer service inquiries that required research and interactions with carriers or agents.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Resident Counselor

05.2014 - 10.2017
  • Upstate Cerebral Palsy
  • Aid in development and support of individuals with disabilities
  • Encourage and facilitate disabled independence
  • Aid in everyday functions of individuals
  • Provide friendship, compassion, and apathy to individuals with disabilities.

Education

Highschool Diploma - undefined

Thomas R. Proctor Highschool
Utica, New York

Skills

Specimen handling

undefined

Timeline

Lab Technician

03.2023 - Current

Senior Client Representative

Bank of America
10.2016 - 03.2021

Resident Counselor

05.2014 - 10.2017

Highschool Diploma - undefined

Thomas R. Proctor Highschool

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Ephraim Wright