Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ephrain Mendoza

Maricopa,AZ

Summary

Driven by a results-focused approach, I excelled at Directline Global by leveraging my proficiency in telecom tools and attention to detail. I significantly improved team productivity and customer satisfaction through effective troubleshooting and customer service skills. My bilingual ability and expertise in CCTV and IDS systems have consistently enhanced operational efficiency and team performance.

Overview

8
8
years of professional experience

Work History

Technican 1

Directline Global
06.2023 - Current
  • Working closely with Microsoft to ensure 100% of the work done is up to standard

Reading manuals and manufacturer instructions to install and troubleshoot devices.

  • installing Door contacts, IRIS scanners, BIO readers, Face scanners, keypads, card readers, anti- tailgate devices, delayed-egress, rex/doorlocks, MRL ( release lock), sounders, motion detectors, seismic detectors, etc.

• Pulling wire through tight areas using, fish tape, glow rods, and chain with magnet.

• Interpreted electric and electronic schematics and mechanical layouts to diagnose equipment problems.

• Tested wiring and other system parts for correct electrical voltage and function.

• Reviewed blueprints and project specifications ahead of time to fully understand all key details of job.

• Accurately label and dress wire on all Cable installations

• Rough in, terminate, splice, install, and trim out Coax, CAT5, and CAT6, cable (Drop tiles, wire tray, conduit, dry wall,)

• Test access control devices through panel and wire in any new devices to work properly (Electric Strike, Badge Reader, Door contact, Siren, Request to exit)

• IP address newly installed cameras

  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Organized work to meet demanding production goals.
  • Managed and motivated technicians to be productive and engaged in work.
  • Cross-trained existing employees to maximize team agility and performance.
  • installing fiber optics and single mode/ multi mode fiber on to fiber raceways.
  • plugging in optics for servers in Microsoft
  • troubleshooting fiber optics

Supervisor of Operations

UPS
10.2022 - 07.2023
  • Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
  • Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
  • Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
  • Established clear expectations for team members, fostering a positive work environment through open communication and accountability.

Technician Team Leader

Digicom Networks
04.2018 - 11.2021

• Performed and exceeded all task given to me • Reported and noted all daily tasks at end of shift

• Read blue print and determined where to run MC cable based off prints.(struts, studs, concrete and drywall)

• Terminating connection for access and DMP devices • Terminating Mini-com jacks and testing after to ensure proper function

• Experienced working with CCTV, access control, intercoms, fiber optic, and Poe devices. • Running armored metal clad 14 gauge cable, Fiber optic, CAT6 and hanging fiber inner duct

• Working on scaffolds for long period to run data and terminate connections

• Fusion spliced single mode Fiber optic

• Installing fire boxes, terminating connections • Ensure work is being performed according to code • Installing NVR’s and ensuring proper function

Data Technician

C4 Technologies
08.2016 - 03.2018
  • Installed security cameras, computers , servers. Making sure the quality of our work was 100%.
  • Always paying attention to detail. Led a team of 10 or more on every job site.
  • Making sure every piece of equipment was installed properly.
  • Increased data-entry productivity by maintaining detailed logs of data projects, identifying issues and improving them.
  • Evaluated source documents to locate information needed for each data entry field.
  • Obtained scanned records and uploaded into database.
  • Sent completed entries to Digicom for evaluation and final approval.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.

Education

Associate of Science - Computer And Information Sciences

Mt San Jacinto College
San Jacinto, CA
05.2017

High School Diploma -

San Jacinto High School
San Jacinto, CA
06.2015

Skills

    Bi-lingual

    proficient in use of Telecom tools

    Attention to Detail

    Customer Service

    Works Well Under Pressure

    Multitasking and Organization

    CCTV

    Troubleshoot

    IDS Systems

    Direct Current Theory/ A circuits

Timeline

Technican 1

Directline Global
06.2023 - Current

Supervisor of Operations

UPS
10.2022 - 07.2023

Technician Team Leader

Digicom Networks
04.2018 - 11.2021

Data Technician

C4 Technologies
08.2016 - 03.2018

Associate of Science - Computer And Information Sciences

Mt San Jacinto College

High School Diploma -

San Jacinto High School
Ephrain Mendoza