Alejandra Pedraza
HIllsboro,OR
Summary
Proven Administrative Assistant with a track record of enhancing customer relations and streamlining operations at Hillsboro School District. Excelled in data entry and office administration, boosting efficiency by 30%. Adept in managing sensitive information with utmost confidentiality. Bilingual communicator and strong problem solver, known for delivering exceptional customer service and administrative support. i am hardworking and focused offering excellent communication, planning and prioritization skills demonstrated through 4 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets.
Overview
3
3
years of professional experience
Work History
Administrative Assistant 1
Hillsboro School District
08.2023 - 06.2024
- Delivered excellent customer service through prompt responses to student inquiries, addressing concerns effectively, and building strong relationships.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail.
- Managed paper and electronic filing systems by routing various documents, taking messages.
- Assisted students who needed medical assistance, documented medication intake.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Assisted coworkers and staff members with special tasks on daily basis.
Float
ESS
02.2022 - 06.2023
- Provided one-on-one assistance to students who needed additional support, enabling them to achieve academic goals.
- Worked in the library
- Substituted in the lunchroom assisting students get lunch by showing them how to access their account.
Deli Associate
Aramark
02.2021 - 08.2021
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Assisted in inventory management, reducing waste by rotating stock appropriately and monitoring expiration dates.
- Greeted customers at counter to fulfill requests and answer questions.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Handled customer complaints professionally and efficiently, resolving issues to the satisfaction of both the customer and management.
COVID-19 Contact Tracer
Hillsboro School District
02.2021 - 04.2021
- Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
- Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
- Lent daily assessment of health screen and symptom data.
- Performed record keeping by logging client information within secure contact-tracing software.
- Notified and interviewed individuals to ascertain novel coronavirus exposure level.
- Maintained compliance with all relevant privacy and confidentiality regulations, ensuring the protection of sensitive personal information throughout the contact tracing process.
Education
High School Diploma -
Century High School
Hillsboro06-2020
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Bi-lingual
- Filing
- Customer Relations
- Strong Problem Solver
Languages
sp
Native or Bilingual
Timeline
Administrative Assistant 1
Hillsboro School District
08.2023 - 06.2024
Float
ESS
02.2022 - 06.2023
Deli Associate
Aramark
02.2021 - 08.2021
COVID-19 Contact Tracer
Hillsboro School District
02.2021 - 04.2021
High School Diploma -
Century High School
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