Knowledgeable professional skilled at assisting employees with learning tasks, improving performance and maximizing productivity. Top-notch planner, organizer, and problem-solver. Dynamic public speaker known for meeting demanding training schedules and exceeding management expectations. Considered valuable asset to any team.
Work History
Retail Banking Trainer
North American Savings Bank
Kansas City, Missouri
08.2021 - Current
Designed and developed training materials for new employees in the organization.
Organized and facilitated classroom workshops, webinars, and one-on-one coaching sessions.
Created multimedia presentations using PowerPoint, video conferencing tools, and other software applications.
Developed assessment tests to evaluate trainees' knowledge of course material.
Collaborated with subject matter experts to ensure accuracy of content being delivered to trainees.
Facilitated group discussions between participants to promote active engagement in learning activities.
Documented all training activities including attendance records, feedback forms, surveys.
Adapted teaching methods according to the needs of individual learners or groups.
Maintained up-to-date records of trainee progress and provided regular updates to management team.
Recommended changes or improvements in existing training processes as needed.
Assistant Pit Manager
Argosy Casino Hotel & Spa
Riverside, MO
11.2020 - 04.2021
Managed overall operation of casino table games in assigned pits in accordance with applicable state regulations, company policies and internal controls.
Determined appropriate number of gaming tables to open each day and scheduled staff accordingly.
Supported confidentiality of all casino trade secrets and proprietary information, including business processes, customer lists and marketing plans.
Promoted positive guest relations by resolving disputes quickly and offering complimentary services.
Recognized by management for providing exceptional customer service.
Table Games Supervisor
Harrah's North Kansas City Casino Hotel
Kansas City, MO
11.2014 - 11.2020
Ensured proper table game operations by supervising dealers, observing the play of games, and monitoring gaming activities.
Maintained accurate records of all cash transactions involving chips and money exchange.
Monitored table game operations for compliance with applicable laws, regulations, policies and procedures.
Conducted training sessions for new dealers on dealing procedures, game rules and regulations.
Assisted in resolving disputes or conflicts between players or dealers in a professional manner.
Education
Associate of Arts - Business Administration And Management
University of Phoenix
Kansas City, MO
Biology
College of The Ozarks
Point Lookout, MO
Skills
Program Management
Curriculum Planning
Planning and coordination
Interpersonal Communication
Group and individual instruction
Training Needs Analysis
Creative Problem-Solving
Presentations and demonstrations
Subject matter expertise
Course Development
Accomplishments
Developed innovative ideas and content that contributed to improved employee retention and increased overall satisfaction, fostering a positive work environment.
Submitted ideas on training staff that was approved on a company-wide level, including international and sister casinos.
Certification
I hold Certificates in-
Neuroscience for Personal Development
Practical Leadership Skills
Resolving Conflict at Home or Work
Depression Counseling
Aromatherapy
Intuition and Self-Care
and 12 other subjects
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