MONIKA BALLEY
Pleasant Hill
Summary
Dynamic and results-driven Corporate Trainer and Case Management Professional with 15+ years of experience leading youth programs, developing staff, and ensuring compliance with federal and state regulations. Expert in supporting youth through trauma-informed, empathetic care and teaching non-violent de-escalation strategies that foster safety and positive outcomes. Skilled in program management, adult learning, and multicultural communication. Possesses basic understanding and regular exposure to conversational Spanish, and fluent in Punjabi, Hindi, and Urdu, with experience adapting training materials for multilingual learners. Recipient of Employee of the Month, Employee of the Year, Best Team Player, and Spirit Awards for exceptional leadership, professionalism, and teamwork. Dedicated to empowering both staff and youth through education, compassion, and structured communication.
Overview
15
15
years of professional experience
1
1
Certification
Work History
TRAINER / CORPORATE TRAINER
Southwest Key Programs
Pleasant Hill
01.2018 - 03.2025
- Designed, developed, and facilitated comprehensive training programs ensuring compliance and staff readiness across multiple states.
- Conducted in-person and virtual sessions for up to 250 participants, using interactive adult learning techniques.
- Traveled quarterly to San Diego, Arizona, Texas, and Oklahoma to train and certify employees and receive advanced program certifications.
- Certified staff in CPR/First Aid, QPR, CPI, FEMA Preparedness, Mental Health First Aid, and NRCYS courses.
- Delivered sessions in English, prepared Spanish-translated and subtitled materials to enhance accessibility for bilingual staff.
- Collaborated with senior management to design training schedules, audits, and compliance strategies.
- Audited Learning Management System (LMS) for tracking certification renewals and completion rates, ensuring compliance and staff readiness.
- Collected and analyzed post-training feedback to enhance curriculum and delivery.
- Served as Events Coordinator and Communications Lead, organizing staff recognition ceremonies, youth activities, and morale-building events.
- Built and led cross-functional event teams, delegating tasks and overseeing communication timelines.
CASE MANAGER
Southwest Key Programs
Pleasant Hill
01.2017 - 01.2018
- Managed caseloads of up to 12 youth from Latin America, South Asia, and Africa, developing individualized care and reunification plans.
- Conducted bilingual (English/Spanish) intake assessments to establish safety, eligibility, and service goals.
- Prepared and maintained ISP, PSP, and Reunification Packets in full compliance with ORR and state standards.
- Facilitated weekly contact between youth, sponsors, families, and attorneys to ensure case progress and transparency.
- Led bilingual 'Know Your Rights / Conozca Sus Derechos' sessions to educate youth on their legal protections.
- Provided translation support in Spanish, Punjabi, and Hindi during counseling and legal meetings.
- Compiled, analyzed, and reported weekly compliance data to regional teams in Texas and Arizona to strengthen performance tracking.
- Trained and mentored new case staff in trauma-informed practices, documentation accuracy, and database systems (ETO/UAC).
SHIFT LEADER
Southwest Key Programs
Pleasant Hill
01.2016 - 01.2017
- Awarded Shift Leader of the Year for exemplary leadership, staff development, and program operations.
- Supervised 10 Youth Care Workers, managing scheduling, assignments, and staff performance for a 24-hour youth care facility.
- Led daily briefings, communicated expectations, and maintained operations continuity across shifts.
- Trained, coached, and evaluated staff through on-the-job learning, weekly observations, and annual reviews.
- Completed yearly performance evaluations for all direct reports and held one-on-one feedback meetings prior to the fiscal year close.
- Conducted facility-wide headcounts, ensuring safety and compliance with required supervision ratios.
- Monitored employee attendance, implemented corrective actions, and maintained performance records.
- Coordinated after-school programs and cultural activities to promote youth participation and well-being.
- Provided 1:1 crisis supervision for youth experiencing mental-health or behavioral challenges.
- Delivered hygiene and wellness education, utilizing translated content for culturally responsive instruction.
- Oversaw inventory management for youth clothing, hygiene, and supplies.
- Conducted and documented fire and earthquake drills, ensuring staff and youth readiness.
- Maintained supervisory certifications quarterly and annually.
YOUTH CARE WORKER
Southwest Key Programs
Pleasant Hill
01.2010 - 01.2014
- Provided trauma-informed supervision and continuous care for youth aged 0–17.
- Supported classroom learning, recreational activities, and youth engagement programs.
- Performed medication administration, headcounts, and documentation in ETO.
- Translated between staff and youth in Spanish, Punjabi, and Hindi, ensuring inclusivity and understanding.
- Conducted nightly safety inspections and maintained facility cleanliness according to standards.
CASE AIDE
Southwest Key Programs
Pleasant Hill
01.2015 - 01.2016
- Supported case managers in intake coordination, document management, and case audits.
- Led bilingual (English/Spanish) youth intakes and orientations for newly arrived youth from ICE custody.
- Provided translation assistance during clinical sessions and sponsor communications.
- Transported youth and clients to scheduled appointments and service providers, ensuring safety and timely arrival.
- Reorganized 30 years of case files into a streamlined labeling and archival system, improving audit accuracy and retrieval speed.
- Assisted with youth reunifications and maintained strong documentation standards for compliance.
Education
Diablo Valley College - Sociology
Diablo Valley College
Pleasant Hill, CaliforniaSkills
- Corporate & Program Training
- Case Management
- Youth Engagement & Development
- Crisis De-Escalation & Empathetic Communication
- Leadership & Supervision
- Compliance (ETO, UAC, ORR)
- Adult Learning & Facilitation
- Trauma-Informed Care
- Bilingual Communication & Translation
- Instructional Design
- Documentation & Reporting
- Data Analysis
- Staff Coaching & Mentorship
- Event & Team Coordination
- Virtual & In-Person Training
- Compliance auditing
- Crisis intervention
- Event coordination
- Staff mentoring
- Learning management system
- Bilingual training delivery
- Curriculum development
- Effective communication
- Team leadership
- Problem resolution
- Cultural competency
- Stakeholder engagement
- Subject matter expertise
- Data analysis
- Performance tracking
- Assessment techniques
- Online instruction
- Student engagement
- Computer technology
- Training needs analysis
- Clear verbal communication
- Online-based education
- Learning styles
- Planning and coordination
- Lesson plan development
- Lesson planning
- Materials organization
- Group and individual instruction
- New hire training
- Public speaking
- Program management
- Training material updates
- Virtual learning management
Certification
- CPR / First Aid – Certified Instructor
- Crisis Prevention Intervention (CPI) – Certified Trainer
- Question, Persuade, Refer (QPR) – Certified Trainer
- FEMA Emergency Preparedness – Certified
- Mental Health First Aid – Certified Instructor
- NRCYS (Residential Child & Youth Care Professional) – Certified Instructor
Languages
Fluent, Basic Conversational Understanding / Regular Exposure, Fluent, Fluent, Fluent
Languages
English
Professional
Punjabi
Native/ Bilingual
Hindi
Professional
Urdu
Professional
Spanish
Limited
Timeline
TRAINER / CORPORATE TRAINER
Southwest Key Programs
01.2018 - 03.2025
CASE MANAGER
Southwest Key Programs
01.2017 - 01.2018
SHIFT LEADER
Southwest Key Programs
01.2016 - 01.2017
CASE AIDE
Southwest Key Programs
01.2015 - 01.2016
YOUTH CARE WORKER
Southwest Key Programs
01.2010 - 01.2014
Diablo Valley College - Sociology
Diablo Valley College