Epiphany Hogue
Mauldin,SC
Summary
Responsible retail professional with excellent sales, service, and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks.
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Team-oriented Retail Sales Associate recognized for generating consistent personal sales accomplishments. Dedicated to listening to customer needs and preferences, expertly matching products and driving loyalty. Brings in-depth knowledge of product use and care requirements.
Overview
2026
2026
years of professional experience
Work History
Retail Sales Associate
Edge kG
Greenville , SC
03.2025 - Current
- Demonstrated knowledge of store products and services.
- Operated point-of-sale systems accurately to process payments from customers.
- Inspected purchased items for defects before handing them over to customers.
- Provided product information and answered customer questions.
- Greeted customers upon entering the store and provided assistance.
- Assisted customers with finding the right product for their needs.
- Assisted with unloading delivery trucks and stocking shelves with new merchandise.
- Offered suggestions for additional items that may be of interest to customers.
- Handled customer complaints in a professional manner.
- Completed transactions in an efficient manner while providing excellent customer service.
- Organized displays to attract customers and promote sales.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Demonstrated product features to customers.
- Kept informed about new products arriving at the store on a regular basis.
- Stocked shelves with merchandise according to company standards.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Initiated friendly conversation with customers to determine level of assistance required.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Helped customers by answering questions and locating merchandise.
Retail Sales Associate
Gap
Greenville , SC
11.2022 - 06.2023
- Demonstrated knowledge of store products and services.
- Processed returned merchandise according to company policies.
- Provided product information and answered customer questions.
- Greeted customers upon entering the store and provided assistance.
- Assisted customers with finding the right product for their needs.
- Offered suggestions for additional items that may be of interest to customers.
- Handled customer complaints in a professional manner.
- Completed transactions in an efficient manner while providing excellent customer service.
- Organized displays to attract customers and promote sales.
- Promoted special offers and discounts to encourage additional purchases.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Demonstrated product features to customers.
- Stocked shelves with merchandise according to company standards.
- Kept informed about new products arriving at the store on a regular basis.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Initiated friendly conversation with customers to determine level of assistance required.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Helped customers by answering questions and locating merchandise.
- Created price tags and merchandise signs for new items.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Collaborated with team members to achieve sales targets and contribute to a positive work environment.
- Conducted product demonstrations to highlight features and benefits, enhancing customer engagement.
- Assessed customer product needs and interests in order to best recommend suitable items.
Receptionist
Mscep summer program
Greenville , SC
06.2018 - 08.2018
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Updated daily log book with information about visitors entering the premises.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Fashion Show Coordinator
Mscep summer program
Greenville SC, SC
08.2011 - 08.2013
- Created detailed timelines for each stage of the production process to ensure timely completion of tasks.
- Scheduled and coordinated all show rehearsals, including booking of rehearsal space, equipment, and personnel.
- Monitored budgets throughout the duration of each show, adjusting spending when necessary.
In-Home Nanny
Self employed
- Communicated regularly with parents about their child's day-to-day experiences and developmental milestones achieved.
- Maintained records of daily observations and information regarding child's activities and behavior.
- Provided comfort when needed through hugs or words of encouragement.
- Cared for infants by changing diapers, preparing bottles, monitoring sleep patterns, and providing emotional support.
- Organized age-appropriate educational activities to stimulate learning and development.
- Enforced discipline in a respectful manner consistent with parental expectations.
- Engaged in outdoor recreational activities with the children such as trips to the park or beach.
- Adapted teaching methods based on individual needs of each child.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA12-2026
Skills
- Customer service
- Visual merchandising
- Inventory management
- Sales promotion
- Conflict resolution
- Team collaboration
Timeline
Retail Sales Associate
Edge kG
03.2025 - Current
Retail Sales Associate
Gap
11.2022 - 06.2023
Receptionist
Mscep summer program
06.2018 - 08.2018
Fashion Show Coordinator
Mscep summer program
08.2011 - 08.2013
In-Home Nanny
Self employed
High School Diploma -
Penn Foster Career School