Summary
Overview
Work History
Education
Skills
Timeline
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Epiphany Nicolls

Richmond,VA

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

4
4
years of professional experience

Work History

Healthcare Customer Service Representative

Concentrix
09.2024 - Current
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
  • Delivered prompt service to prioritize customer needs.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.

Inventory Specialist

WIS
05.2023 - 11.2023
  • Performed data entry and completed proper paperwork.
  • Used a scanner to properly document items being accounted for.

Grocery Fulfillment Associate

Amazon
09.2024 - Current
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Picked grocery orders quickly to maintain demanding productivity goals.
  • Learned different roles within the warehouse to help out.

Seasonal Support Driver

UPS
11.2023 - 12.2024
  • Delivered goods and products to customer on time and in excellent condition.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.

Customer Fulfillment Associate

Amazon
02.2024 - 05.2024
  • Picked items quickly to maintain demanding productivity goals.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Kept aisles clear and clean to prevent accidents and enable others to easily pass by.

Social Media Evaluator

Telus International
04.2021 - 06.2022
  • Strategized social media campaigns for clients, helping to meet goals and reach untapped potential customers.
  • Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
  • Developed and deployed content marketing strategies to improve organic search traffic.

Technical Support Representative

Concentrix
03.2021 - 04.2021
  • Managed high levels of call flow and responded to technical support needs.
  • Researched and identified solutions to technical problems.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Handled account payments and provided information regarding outstanding balances.

Education

Bachelor Of Information Technology - Information Technology

Strayer University
09.2028

Skills

  • Patient confidentiality
  • Follow-up skills
  • Strong interpersonal skills
  • Data entry proficiency
  • Resourcefulness
  • Adaptability
  • Reliability
  • Emotional Intelligence
  • Professionalism
  • Team building
  • Problem-solving abilities

Timeline

Healthcare Customer Service Representative

Concentrix
09.2024 - Current

Grocery Fulfillment Associate

Amazon
09.2024 - Current

Customer Fulfillment Associate

Amazon
02.2024 - 05.2024

Seasonal Support Driver

UPS
11.2023 - 12.2024

Inventory Specialist

WIS
05.2023 - 11.2023

Social Media Evaluator

Telus International
04.2021 - 06.2022

Technical Support Representative

Concentrix
03.2021 - 04.2021

Bachelor Of Information Technology - Information Technology

Strayer University

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Epiphany Nicolls