Epiphany Perkins
South Euclid,US
Summary
Dynamic professional with a robust background in customer interactions and service solutions, dedicated to fostering exceptional customer experiences. Expertise in conflict resolution, communication, and problem-solving drives a commitment to ensuring customer satisfaction and loyalty. A collaborative team player who adapts seamlessly to evolving needs while maintaining a strong focus on achieving results through efficient and empathetic service. Recognized for reliability and a proactive approach to meeting both customer and organizational objectives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Preschool Photographer (Seasonal)
Lifetouch
10.2025 - 02.2026
- Created a warm and inviting atmosphere to help young children feel at ease and engage during photo sessions
- Utilized playful prompts, games, and positive reinforcement to capture genuine expressions and authentic smiles
- Set up and dismantled photography equipment, backdrops, and lighting to ensure high-quality images
- Coordinated with teachers and classroom staff to effectively manage photo-day schedules and student flow
- Assisted children gently with posing, grooming, and positioning while prioritizing their safety and comfort
- Captured high-quality images of preschool children, ensuring natural expressions and engaging poses.
- Collaborated with educators to schedule photo sessions, minimizing disruptions to classroom activities.
Office Manager
Enbody Weight Loss and Wellness
02.2024 - 07.2025
- Oversaw daily office operations, including scheduling appointments, coordinating meetings, and managing correspondence
- Executed and supervised clinical duties at the medical assistant level, including patient intake, vital signs, injections, phlebotomy coordination, documentation, and clinic workflow support; trained and onboarded medical assistants to maintain consistent, high-quality patient care
- Developed and instituted efficient filing systems to enhance document organization and retrieval
- Provided comprehensive training to new employees on company policies and procedures, as well as the proper use of office equipment and software tools
- Nurtured relationships with external stakeholders such as clients, suppliers, vendors, contractors, and subcontractors in a professional manner
- Facilitated the provider credentialing process with commercial and Medicaid insurance payers, ensuring timely submission of applications and supporting documentation
- Collaborated with pharmacists to evaluate prescriptions, resolve discrepancies, and confirm proper medication preparation
Court Clerk
State of Missouri
04.2023 - 02.2024
- Maintained accurate and up-to-date records of court proceedings, including case files, motions, and judgments
- Executed administrative tasks such as answering phone calls, responding to inquiries, and filing legal documents
- Reviewed legal documents for completeness and accuracy prior to processing them for court proceedings
- Safeguarded the confidentiality of sensitive information related to ongoing cases and personal data of individuals involved in legal matters
- Managed the distribution of official court orders or notices to relevant parties involved in legal actions
Freelance Transcriptionist and Captioner
Rev
01.2023 - 01.2024
- Delivered accurate and efficient transcription and captioning services
- Transcribed audio recordings while ensuring precision and attention to detail
- Reviewed and edited transcriptions for grammatical correctness, punctuation, and clarity
- Adhered closely to client guidelines and formatting requirements to meet their specific needs for transcripts
- Employed transcription software and tools to enhance efficiency and accuracy in the transcription process
Registered Behavior Technician (RBT)
Behavior Frontiers
04.2022 - 01.2023
- Executed behavior intervention plans (BIPs) under the supervision of a Board Certified Behavior Analyst (BCBA)
- Delivered one-on-one Applied Behavior Analysis (ABA) therapy to children with autism spectrum disorder
- Collected and analyzed data on client progress, documenting behavioral observations and outcomes
- Maintained regular communication with parents or caregivers regarding client development, goals accomplished, and areas for growth
- Participated actively in team meetings to discuss client cases, exchange best practices, and receive constructive feedback from supervisors
Prep Crew Member
Chipotle Mexican Grill
08.2019 - 03.2020
- Adhered to food safety regulations in accordance with the FDA's Hazard Analysis Critical Control Points
- Supported regular maintenance and repair of industrial food appliances
- Regularly lifted and moved items weighing over 40 lbs for processing and preparation
Server/Lead Hostess
Paladar Latin Kitchen and Rum Bar
04.2017 - 07.2019
- Communicated effectively with all employees to ensure daily company objectives were met
- Achieved multiple promotions and recognitions due to outstanding efficiency and performance
- Collaborated with team members to deliver exceptional customer service
Peer Mentor
John Carroll University
08.2018 - 12.2018
- Supported the advisement of first-year STEM students
- Provided information about available campus tools and resources to assist inquiring students
- Developed agendas with fellow mentors and professors vital to students' academic success
Security Officer
Premier Protective Services
02.2018 - 08.2018
- Conducted regular patrols and surveillance of property on foot
- Monitored and documented structural changes to the property
- Ensured that water pumps and relevant pipes were functioning properly
Education
Nursing (College) -
Cuyahoga Community College District
Highland Hills05-2026
Skills
- Patience and empathy
- Customer service
- Office management
- Office administration
- Data entry
- Customer relations
- Clear oral/written communication
- Scheduling and calendar management
- Administrative support
- Strong organization
- Court procedures
- Document preparation
Certification
- CPR Certification
- First Aid Certification
- BLS Certification
LANGUAGES
English
Timeline
Preschool Photographer (Seasonal)
Lifetouch
10.2025 - 02.2026
Office Manager
Enbody Weight Loss and Wellness
02.2024 - 07.2025
Court Clerk
State of Missouri
04.2023 - 02.2024
Freelance Transcriptionist and Captioner
Rev
01.2023 - 01.2024
Registered Behavior Technician (RBT)
Behavior Frontiers
04.2022 - 01.2023
Prep Crew Member
Chipotle Mexican Grill
08.2019 - 03.2020
Peer Mentor
John Carroll University
08.2018 - 12.2018
Security Officer
Premier Protective Services
02.2018 - 08.2018
Server/Lead Hostess
Paladar Latin Kitchen and Rum Bar
04.2017 - 07.2019
Nursing (College) -
Cuyahoga Community College District