Era Musa
Colorado Springs,CO
Overview
3
3
years of professional experience
Work History
Tutor
Speaking Center
Colorado Springs, CO
2023.11 - Current
- Trained for speaking anxiety and speaking habits
- Will utilize listening and questioning strategies to diagnose student needs and monitor progress.
- Attended training sessions, enhancing tutoring practices and techniques.
- Counseled struggling learners on how best to approach difficult subjects or tasks.
- Adapted lessons to meet the needs of diverse learners.
- Adapted instruction methods based on individual learning styles.
Intern
Youth Initiative for Human Rights
Prishtina, Kosovo
2022.05 - 2023.08
- Worked well in team environment as well as independently. Worked with teams to support goals and build experience.
- Participated in research to support goals and objectives of employer and assigned team.
- Sat in on meetings, took detailed notes and brainstormed with team members on ways to solve problems.
- Developed understanding of policies, procedures and processes.
- Created and organized documentation to support team.
- Built professional working relationships with peers and supervisors.
- Supported day-to-day operations, assisting teammates with various tasks
Call Center Agent
Dialogue
2022.11 - 2023.04
- Managed high volume of inbound and outbound customer calls
- Resolved customer inquiries, questions, and concerns to offer quality service and meet performance benchmarks
- Delivered fast and friendly service for routine questions and service complaints
- Updated customer accounts, addresses, and contact information within call management.
Social Media Manager
Tulla Culture Center
Tirana, Albania
2022.05 - 2022.08
- Developed content for blog posts, landing pages and social media platforms to further marketing endeavors.
- Identified potential opportunities for collaborations between the company and other organizations.
- Developed and implemented strategic social media marketing plans.
- Oversaw special promotional events to drive positive media coverage, boost revenue and enhance sales.
- Built and maintained corporate image, brand and identity.
- Designed and edited promotional publications.
Program Advisor
Kosovo Law Institute
Prishtina, Kosovo
2021.05 - 2021.08
- Participated in peer review process to evaluate performance of other staff members.
- Conducted research and planning necessary to assist with program evaluation, assessment, and annual reports.
- Developed and distributed brochures, newsletters and flyers for promotional literature.
- Prepared reports and financial statements regarding program operations.
- Delegated tasks to staff and volunteers during daily activities and organized events.
- Coordinated logistics for activities and events.
Education
Bachelor of Political Science -
Colorado College
01.2026
Skills
- Customer Communications
- Quality Assurance Optimization
- Creative Problem Solving
- Efficient and Detail-Oriented
- Data Entry and Maintenance
- Calm and Professional Under Pressure
- Customer Service
- Verbal and Written Communication
- Understanding Customer Needs
Languages
- English, Fluent
- Albanian, Native
- Spanish, Intermediate
Timeline
Tutor
Speaking Center
2023.11 - Current
Call Center Agent
Dialogue
2022.11 - 2023.04
Social Media Manager
Tulla Culture Center
2022.05 - 2022.08
Intern
Youth Initiative for Human Rights
2022.05 - 2023.08
Program Advisor
Kosovo Law Institute
2021.05 - 2021.08
Bachelor of Political Science -
Colorado College