Summary
Overview
Work History
Education
Skills
Certification
Assessments
Timeline
Generic

Erakah Easley

Rogers,TX

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service or data entry position. Ready to help team achieve company goals.

Overview

3
3
years of professional experience

Work History

Delivery Driver

ELsidawy Courier
12.2023 - 12.2023
  • Transport packages and other goods from a warehouse to a personal or business address.

Fleet Manager

Hogan Dedicated Services
07.2022 - 11.2023
  • Started out as an admin assistant and in October of 2022 I was promoted to fleet manager
  • Dispatched single drivers out to different store locations to pick up/drop off cars
  • Managed over 15-25 drivers a day
  • Use of programs such as Microsoft teams, Microsoft outlook, Microsoft excel, Google sheets, Google Docs, and company dispatch system on an application called profound/atrium.
  • Reduced worker accidents by implementing improved safety standards and monitoring procedures.
  • Trained drivers to manage time effectively, improving overall mileage performance.

Cashier/Sales Associate

Murphy USA
04.2022 - 06.2022
  • Upsold additional products and services to customers, increasing revenue.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Operated cash register to record transactions accurately and efficiently.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Cashier/Customer Service

Lowe's Home Improvement
04.2022 - 06.2022
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Lifted up to 20 pounds at once.
  • Welcomed customers and helped determine their needs.

Hostess/Cashier

Dynasty Chinese Restaurant
08.2021 - 01.2022
  • Exhibited strong organizational skills by maintaining accurate records of guest preferences and feedback to help inform future improvements in service quality.
  • Answered phone calls to take orders, give information and document reservations.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
  • Answered customer questions about hours, seating, and menu information.

Teacher/Caregiver

FUTURE LEADERS LEARNING CENTER
05.2021 - 07.2021
  • I took care of 10-13 children with additional help from 8am to 5pm everyday
  • Taught them basic education such as numbers and letters
  • Assisted their every need Such as diaper changes, cooking for/feeding them, and laying them down for a nap
  • I practiced cleanliness all day with constant hand washing and the use of hand sanitizer, disinfectant wipes, etc.

Education

No Degree - Nursing

Ranger College
Ranger, TX

High School Diploma -

Rosebud-Lott High School
Rosebud, TX
06.2020

Skills

  • Interpersonal
  • Communication
  • Customer Service
  • Strategic Planning
  • Guest Services
  • Quality Assurance
  • Presentation Skills
  • Microsoft Suite
  • Dispatch Communication
  • Basic Math Skills
  • Dependability and Honesty
  • Route Management
  • POS
  • Sales
  • Data entry
  • Data analysis
  • Logistics
  • Google Suite
  • Research
  • Leadership
  • Continuous improvement
  • Quality assurance
  • Office management
  • Windows
  • Guest services
  • Customer support
  • Cash handling
  • Clerical experience
  • Attention to Detail

Certification

Driver's License, 01/01/21-present

Assessments

  • Retail customer service, Proficient- Responding to customer situations in a retail setting (03/01/22)
  • Filing & organization, Proficient- Arranging and managing information or materials using a set of rules (12/01/21)
  • Administrative assistant/receptionist, Proficient- Using basic scheduling and organizational skills in an office setting (12/01/21)
  • Work style: Reliability, Proficient-Tendency to be reliable, dependable, and act with integrity at work (10/01/21)
  • Cleaner fit, Proficient- Measures the traits that are important for successful cleaners (07/01/21)

Timeline

Delivery Driver

ELsidawy Courier
12.2023 - 12.2023

Fleet Manager

Hogan Dedicated Services
07.2022 - 11.2023

Cashier/Sales Associate

Murphy USA
04.2022 - 06.2022

Cashier/Customer Service

Lowe's Home Improvement
04.2022 - 06.2022

Hostess/Cashier

Dynasty Chinese Restaurant
08.2021 - 01.2022

Teacher/Caregiver

FUTURE LEADERS LEARNING CENTER
05.2021 - 07.2021

No Degree - Nursing

Ranger College

High School Diploma -

Rosebud-Lott High School

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Erakah Easley