Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Sophie Ganschow

Portland,Oregon

Summary

Enthusiastic food delivery shopper and dedicated student with previous experience in customer support and sales, eager to contribute to team success through strong communication, teamwork, and a commitment to gaining brand and product knowledge. Brings a positive attitude while continuously seeking opportunities for professional development and growth.


Overview

6
6
years of professional experience

Work History

Delivery Driver

Uber Eats / Instacart
07.2023 - Current
  • Ensures customers receive their orders in a timely manner, providing excellent customer service at every opportunity
  • Double checks delivery addresses and confirms it's the correct location.
  • Manages multiple tasks simultaneously while delivering goods within specified time frames
  • Utilizes GPS systems to accurately navigate routes while adhering to scheduled delivery times
  • Operates delivery vehicle in accordance with local traffic laws, regulations, and safety standards.
  • Delivered packages to customer doorsteps and business offices.
  • Navigated complex customer requests with resourcefulness, leveraging extensive product knowledge to offer suitable alternatives when needed.
  • Maximized fuel efficiency by monitoring driving habits and performing regular vehicle maintenance checks.

Front Desk and Sales Associate

Massage Envy
11.2022 - 06.2023
  • Managed the front desk area, including answering phones, responding to emails, scheduling appointments, and selling products and memberships
  • Developed strong working relationships with co-workers to achieve common goals
  • Built relationships with customers by providing exceptional customer service experience
  • Informed, and sold a number of different products including service enhancements, skin care, and memberships to clients
  • Maintained a clean and sanitized clinic for both workers and clients
  • Demonstrated effective problem-solving skills while resolving customer complaints
  • Trained new employees on company policies and procedures related to sales associate duties.

Sandwich Artist

Subway
01.2020 - 01.2021
  • Handled cash and credit card transactions and handed back correct change
  • Greeted customers in a professional and friendly manner
  • Displayed strong organizational skills by stocking food items, restocking supplies, and cleaning equipment regularly
  • Utilized knowledge of sandwich ingredients to create custom orders for customers quickly and efficiently
  • Performed personnel activities such as supervising and training employees
  • Developed strong multitasking skills by needing to take on multiple responsibilities, while working alone or with a team in a fast paced environment
  • Prepared fresh ingredients, and bread daily.

Fresh Cut Clerk

Safeway
07.2019 - 11.2019
  • Organized daily tasks such as stocking shelves with fresh cut produce items, rotating inventory, and replenishing display cases
  • Practiced safe food handling techniques when receiving, storing, preparing, displaying, wrapping, cutting, weighing or sorting produce products
  • Understood and practiced proper sanitation procedures, keeping work area clean and neat
  • Assisted with preparation of platters and trays by slicing and arranging produce.

Cashier

Chipotle
01.2019 - 06.2019
  • Accurately processed customer payments using cash, credit cards, and checks
  • Demonstrated excellent customer service skills by greeting and informing customers of products and promotions
  • Tracked inventory levels accurately to ensure adequate stock is available for sale
  • Maintained a clean dining and workplace by sweeping, wiping down and clearing tables
  • Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.

Education

Pursuing Degree in Music + Sonic Arts in Music -

PCC
Portland, Oregon

High School Diploma -

Leodis V. Mc. Daniel High School
Portland, Oregon
07.2018

Skills

  • Customer Service
  • Interpersonal
  • Product and Service Sales
  • Complex Problem-Solving
  • Documentation and Recordkeeping
  • Valid Driver's License
  • Attention to Detail
  • Time management skills
  • Positive Attitude

Accomplishments

Delivery Driver & Shopper

  • January 2023 - Present, has completed 1,727 deliveries
  • 5 star review ratings

Customer Support & Sales Representative

  • Sold 10+ memberships
  • Sold the most skincare products and CBD enhancements
  • Received the first positive review on Google for front desk workers
  • Created strong and positive relationships with coworkers and clients

References

Available upon request

Timeline

Delivery Driver

Uber Eats / Instacart
07.2023 - Current

Front Desk and Sales Associate

Massage Envy
11.2022 - 06.2023

Sandwich Artist

Subway
01.2020 - 01.2021

Fresh Cut Clerk

Safeway
07.2019 - 11.2019

Cashier

Chipotle
01.2019 - 06.2019

High School Diploma -

Leodis V. Mc. Daniel High School

Pursuing Degree in Music + Sonic Arts in Music -

PCC

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Sophie Ganschow