Eran Harrell
Phoenix,AZ
Summary
Detail-oriented Property Claims Examiner with over 20 years of experience. Strong command of conflict resolution and negotiation combined with excellent reporting and research skills. Thorough understanding of claims processes and experience with working with a broad range of property contracts to include Homeowners, Dwelling, Fire, Condo, Renters, Manufactured Homeowners, and Farm and Ranch policies. Solid abilities in developing objectives and strategies to settle property claims. Excellent skills investigating claims utilizing and managing a broad range of proffesionals and experts to assist in the processing of claims.
Overview
22
22
years of professional experience
Work History
Senior Claims Examiner
K2 Claims Services
08.2022 - Current
Senior Property Claims Adjuster
Global Indemnity Insurance
10.2014 - 08.2022
Senior Property Claims Examiner
Assurant Specialty Property
04.2013 - 10.2014
- Highly motivated and experienced claims professional with 19 years of experience managing claims specializes in utilizing creative solutions to analyze and resolve complex insurance claims and determine extent of liability
- Keen understanding of flood, homeowners, renters, fire, wind, condo and personal property contracts claims adjusting with superior communications and time management skills
- Possess high degree of understanding in all types of construction and construction trades
- Recognized for strong interpersonal and relationship building skills; easily establish rapport and confidence while building strong, long-term contacts
- Strong track record of maintaining client loyalty and excellent communication and analytical skills
- Ability to provide a team-oriented management style focused on motivation and success
- Highly proficient with Xactimate estimating software
- Currently licensed in the states of Arizona, California, Oklahoma, Rhode Island, South Carolina, Texas, Vermont, and Wyoming.
Property Claims Adjuster
Western International
01.2013 - 04.2013
- Short term assignment with American Reliable Insurance processing Hurricane Sandy flood claims
- Verify adjuster flood reports are in accordance with policy guidelines, limitations, and NFIP adjuster Guidelines
- Reject or accept adjustment, release payment, or refer loss back to adjusting firm for corrections or revisions
- Refer flood loss with final settlement letters and applicable denial for final file review and completion.
Property Claims Examiner
USAA
01.2010 - 01.2012
- Coordinated with insurers and claimants and verified information; reviewed insurance claims to confirm settlements and updated clients regarding policy changes
- Investigated and negotiated complex liability and property claims with authority of $40K and handled large loss claims
- Developed management control systems; examined documents for completeness, accuracy and conformance to standards
- Reviewed insurance policies to determine coverage and validity
- Participated in underwriting and litigation training programs
- Generated a reduced loss ratio by effectively investigating, evaluating and applying technical knowledge to equitably resolve and settle claims
- Trained front line adjusters to ensure consistent claims handling guidelines across all regions of the company
- Submitted large loss first- and third-party claims for authority and approval in committee with upper level management
- Actively collaborated estimates submitted by independent adjusters and preferred vendors to insure the proper scope and method of repairs were being utilized during restoration process
- Managed claims that large loss team declined to handle.
Property Claims Adjuster
USAA
01.2007 - 01.2010
- Investigated and adjusted moderate to complex property claims, established and monitored claim reserves
- Evaluated and negotiated loss settlements within established authority limits; determine and recommend alternative methods of settlement
- Conducted thorough audits of independent adjuster reports, contractor estimates, and produced property damage estimates
- Conducted training, file handling guidance, and coaching to property claims staff
- Managed numerous remediation and restoration processes, including smoke, fire, water, asbestos abatement, mold remediation and water mitigation
- Evaluated and determined cause of losses to include wind, hail, appliance failures, plumbing failures and construction defects
- Served as team lead and managed 5 independent adjusters in Fort Worth, TX on a catastrophe field assignment; handled member and contractor disputes
- Consistently maintained a close ratio exceeding 130%, exceeding peer average
- Recognized by management and earned promotion to Property Claims Examiner.
Associate Claims Adjuster
USAA
01.2006 - 01.2007
- Served as the PDRP team adjuster; managed claims referred by approved vendors and handled moderate first party claims
- Conducted thorough audits of contractor work estimates, according to corporate estimating guidelines
- Acted as the primary point of contact for members in their claim handling experience, explaining policy coverage and claims processes, while providing exceptional customer service
- Demonstrated strong analytical and problem solving skills; processed first- and third-party claims
- Earned promotion to Property Claims Adjuster in less than 12 months.
Claims Representative
USAA
01.2002 - 01.2006
- Managed inbound calls for auto and property claims; gathered initial claims details and created reports
- Served as a direct handler and field personal property adjuster for catastrophe claims
- Investigated personal property claims, and assisted members in the documentation and completion of their claims
- Assisted management in the coaching and mentoring of new employees during the reimplementation of regional services claims
- Served as a direct handler and field personal property adjuster for the catastrophe claims office in New Orleans, LA
- November 2005 - April 2006 Originally hired as a Claims Representative; promoted to Associate Claims Adjuster.
Education
Bachelor of Science in Business Administration, Information Systems -
DeVry University
Phoenix, AZSkills
- First and Third-Party Claims
- Insurance Contracts
- Problem Identification and Resolution
- Drafting Settlement Documents
- Process Improvements
- Regulatory Compliance
- Client Relations
- Claim / Contract Negotiations
- Training
- Claim Investigation
- HAAG Engineering Guidelines
- IICRC Guidelines
- MS Office suite
- Xactimate Estimating Software
- Internet Research Techniques
Personal Information
Title: SENIOR PROPERTY CLAIMS EXAMINER
Timeline
Senior Claims Examiner
K2 Claims Services
08.2022 - Current
Senior Property Claims Adjuster
Global Indemnity Insurance
10.2014 - 08.2022
Senior Property Claims Examiner
Assurant Specialty Property
04.2013 - 10.2014
Property Claims Adjuster
Western International
01.2013 - 04.2013
Property Claims Examiner
USAA
01.2010 - 01.2012
Property Claims Adjuster
USAA
01.2007 - 01.2010
Associate Claims Adjuster
USAA
01.2006 - 01.2007
Claims Representative
USAA
01.2002 - 01.2006
Bachelor of Science in Business Administration, Information Systems -
DeVry University
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