Erasmo Rosiles-Chavez
San Diego,CA
Summary
Quality-focused Field Service Engineer offering laboratory and field-work experience. Detail-oriented and proactive with diligent approach to managing projects, reviewing work and coordinating call responses. Maintains strong internal, supplier and customer relationships for maximum effectiveness. Proficient in investigating and troubleshooting common problems while providing efficient and quality repair, diagnostic and calibration services.
Overview
9
9
years of professional experience
Work History
Field Service Engineer I
Flagship Facility Services Inc.
San Diego, CA
10.2023 - Current
- Streamlined workflow processes, reducing downtime and increasing overall productivity in the field.
- Provided remote support for clients when requested, resolving problems quickly and efficiently without the need for on-site visits.
- Established strong relationships with customers through clear communication and consistent follow-up on outstanding issues.
- Developed customized preventive maintenance plans to extend equipment life and minimize disruptions.
- Managed administrative tasks, such as maintaining customer service log and internal service records, and creating Standard Operating Procedures.
- Consulted with clients on best practices for equipment use, contributing to improved longevity and operational efficiency.
Research Analyst II
Charles River Laboratories International Inc
Reno, NV
03.2022 - 08.2023
- Monitored project timelines, ensuring timely completion of tasks while maintaining high-quality output through GLP and non-GLP procedures.
- Prepared detailed reports summarizing research findings and recommendations for further action.
- Mentored and guided junior team members, facilitating their successful transition into the work environment.
- Developed and maintained research partnerships to expand knowledge and access to information.
- Facilitated effective communication and collaboration among scientists, project leads, and team members.
- Managed laboratory equipment and resources, ensuring proper maintenance and optimal functionality.
- Assisted in the preparation of clear and concise audit reports detailing findings, conclusions, and recommendations for review.
- Drafted budgets for upcoming projects based on estimated expenses and resources needed.
Supervisor/Food Server
Johnny Rockets Inc.
Reno, NV
05.2015 - 05.2022
- Led team to achieve customer service and sales targets
- Executed daily procedure checklist and effectively communicated updates to team members
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Followed food safety and sanitation guidelines to prevent food-borne illnesses and promote customer health and safety.
- Conducted performance evaluations for staff, identifying areas of improvement and guiding professional development plans.
Sterile Processing Technician/Purchasing Manager
Michael and Chan Smiles Ltd.
Sparks, NV
07.2020 - 03.2022
- Operated specialized equipment (i.e. autoclaves, sonicators, etc) to sterilize equipment
- Verified and maintained proper documents and records for sterilization.
- Diagnosed and resolved equipment malfunctions, effectively communicating issues to necessary staff
- Managed inventory and replenished stock for decontamination and surgical zones
- Tested sterilization equipment by performing regular checks and maintenance to keep instruments in working order.
- Ensured timely availability of surgical instruments by prioritizing urgent requests and efficiently managing workload.
Education
Bachelor of Science - Biology/Analytical Chemistry
University of Nevada, Reno
Reno, NV05-2020
High School Diploma -
Procter R Hug High School
Reno, NV06-2016
Skills
- Client Relationship Management
- Employee Training
- Documentation and Recordkeeping
- Inventory Management
- Addressing Audit Findings
- HPLC Performance Testing
- Archive Management
- Adhering to safety practices
- Scheduling Coordination
- Task Prioritization
- Managing Operations and Efficiency
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Field Service Engineer I
Flagship Facility Services Inc.
10.2023 - Current
Research Analyst II
Charles River Laboratories International Inc
03.2022 - 08.2023
Sterile Processing Technician/Purchasing Manager
Michael and Chan Smiles Ltd.
07.2020 - 03.2022
Supervisor/Food Server
Johnny Rockets Inc.
05.2015 - 05.2022
Bachelor of Science - Biology/Analytical Chemistry
University of Nevada, Reno
High School Diploma -
Procter R Hug High School
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