DONALD SCHULTZ
Northbrook,IL
Summary
Detail-oriented operations professional skilled in managing complex projects and optimizing workflows. Facilitated a 95% customer return-request rate by delivering consistent support and resolving issues promptly. Expertise in mechanical, electrical, and pneumatic diagnostics, alongside the implementation of automated systems to drive efficiency.
Overview
9
9
years of professional experience
Work History
Field Service Engineer I
Komax Group
Chicago, USA
06.2023 - Current
- Managed 15-20 active customer projects with clear communication and timely issue resolution.
- Secured 95% customer return-request rate by delivering consistent support and resolving issues promptly.
- Performed mechanical, electrical, and pneumatic diagnostics using structured root-cause analysis.
- Implemented 20+ automated systems, including configuration, testing, onboarding, and post-deployment support.
- Gathered requirements and aligned on customer goals to facilitate workflow adoption.
- Documented findings and process improvements in Salesforce, collaborating with Engineering and Product teams on recurring issues.
Account Executive
Markt-Pilot
04.2022 - 10.2022
- Conducted discovery sessions with mid-market and enterprise manufacturers to identify and prioritize workflow needs.
- Refined GTM strategy across Sales, Product, and Marketing to align objectives.
- Clarified expectations and success criteria to streamline early onboarding process.
Sales Development Representative
Yelp
12.2020 - 04.2022
- Achieved 100% quota in Q1 and Q3; generated $400K+ in revenue.
- Managed inbound/outbound pipelines, collaborating with Marketing to optimize lead flow.
- Conducted needs assessments, translating requirements into tailored solution recommendations.
Sales Development Representative
Outpost24
07.2019 - 09.2020
- Achieved 100% quota in Q4 2019; contributed $80K+ in revenue.
- Collaborated with Marketing and Product to refine messaging, resulting in improved lead quality.
- Developed six-week outreach cadence targeting industry-specific accounts, enhancing prospect engagement.
Business Development Representative
Impact Networking
06.2017 - 07.2019
- Generated $1.4M+ in revenue by aligning technical solutions to customer needs.
- Collaborated with sales teams to create tailored proposals for clients.
- Developed and maintained client relationships through effective communication strategies.
- Managed high-volume pipeline and tracked KPIs to enhance cross-functional coordination.
- Conducted market research to identify new business opportunities and trends.
Education
B.S. - Computer Science, Marketing
Western Illinois University
Macomb, ILSkills
- Project coordination
- Client onboarding
- Customer support
- Workflow optimization
- Change management
- Requirements gathering
- Cross-functional collaboration
- KPI tracking
- Root-cause analysis
- Technical diagnostics
- Salesforce and SAP expertise
- Excel proficiency
- SaaS tools management
Accomplishments
Eagle Scount - Boy Scouts of America
Timeline
Field Service Engineer I
Komax Group
06.2023 - Current
Account Executive
Markt-Pilot
04.2022 - 10.2022
Sales Development Representative
Yelp
12.2020 - 04.2022
Sales Development Representative
Outpost24
07.2019 - 09.2020
Business Development Representative
Impact Networking
06.2017 - 07.2019
B.S. - Computer Science, Marketing
Western Illinois University