Erasmo Jose Rodriguez
Miami,FL
Summary
Support professional with robust background in providing comprehensive support and resolving technical issues efficiently. Known for strong collaboration and delivering results in team-oriented environment. Known for troubleshooting capabilities and effective communication, adapting to evolving needs to maintain high service standards.
Overview
14
14
years of professional experience
Work History
Elections Support Specialist
Miami-Dade County Elections Department
10.2024 - Current
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
- Delivered exceptional remote support services by leveraging advanced diagnostic tools and methodologies.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
Owner/President
Candy Shop
02.2019 - 12.2022
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Trained and motivated employees to perform daily business functions.
- Interacted well with customers to build connections and nurture relationships.
Administrative Assistant
Farmers Insurance Company
05.2018 - 02.2019
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Plumbing Assistant
Affordable Plumbing
01.2016 - 05.2018
- Contributed to company reputation by providing exceptional customer service while addressing client concerns or questions about completed work or ongoing projects.
- Assisted lead plumber with developing accurate estimates for clients based on scope of work and materials needed, resulting in clear expectations from both parties.
- Increased overall productivity by efficiently managing time spent on tasks while minimizing delays caused by unforeseen obstacles during installations or repairs.
- Increased efficiency in plumbing repairs by maintaining a clean and organized workspace, resulting in reduced downtime for clients.
Elections Support Specialist
Miami-Dade County Elections Department
08.2011 - 01.2012
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Enhanced user experience by providing comprehensive troubleshooting guidance for various software and hardware systems.
- Mentored junior team members in mastering complex technical concepts, bolstering the overall capabilities of the support unit.
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
Toll Collector
Miami-Dade County Seaport Department
05.2010 - 08.2011
- Classified all vehicles passing through toll lanes in accordance with procedural requirements.
- Collected tolls, provided change and issued receipts to motorists quickly to maintain traffic flow.
- Expedited traffic flow by swiftly processing transactions, reducing wait times for motorists.
- Assisted in maintaining a safe environment for travelers through vigilant monitoring of the toll plaza area.
Education
High School Diploma -
Warren Highschool
Downey, CA06-2007
Skills
- Remote Support
- Support Services
- Customer Relationship Management
- Training and coaching
- Problem Solving
- Microsoft Office/Words
- Excel
- Team Building
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Elections Support Specialist
Miami-Dade County Elections Department
10.2024 - Current
Owner/President
Candy Shop
02.2019 - 12.2022
Administrative Assistant
Farmers Insurance Company
05.2018 - 02.2019
Plumbing Assistant
Affordable Plumbing
01.2016 - 05.2018
Elections Support Specialist
Miami-Dade County Elections Department
08.2011 - 01.2012
Toll Collector
Miami-Dade County Seaport Department
05.2010 - 08.2011
High School Diploma -
Warren Highschool
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