Eraste Ahouangonou
Washington,DC
Summary
Experienced bilingual hospitality professional with over 5 years in high-volume and fine-dining settings. Specializes in crafting personalized dining experiences, leveraging in-depth menu knowledge and wine pairings to enhance guest satisfaction. Strong team player committed to learning new culinary concepts and elevating service standards.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Lead Server
Lapis
Washington, District Of Columbia
04.2021 - Current
- Oversaw dining room floor operations and trained incoming floor staff to uphold consistent service standards.
- Managed guest inquiries and resolved complex service issues promptly to sustain high dining standards.
- Handle high-volume guest checks, cash transactions, and daily POS reconciliation accurately.
- Took orders from customers accurately and efficiently to enhance overall dining experience.
- Welcomed customers warmly upon arrival, answered questions, and recommended specials to increase profits.
Server
Café Riggs
Washington, Dc
06.2025 - 02.2026
- Deliver high-touch hospitality in a fast-paced upscale environment, driving guest satisfaction and repeat business through detailed menu and beverage recommendations.
- Guide guests through complex food and wine pairings, catering to dietary preferences and allergies with accuracy.
- Collaborate closely with kitchen staff to maintain seamless timing and dish presentation during peak service hours.
- Breakfast, lunch style shifts with a great experience as a barista
- Provided exceptional customer service in a fast-paced café environment.
Server
Dirty Habit. A Kimpton Restaurant
Washington, DC
01.2024 - 05.2025
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Greeted guests and provided menus.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Demonstrated knowledge of all menu items, their ingredients, preparation methods, and presentation.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Education
Some College (No Degree) - Engineering
Ivy Tech Community College of Indiana
Indianapolis, INSkills
- Service Excellence: Upscale & Fine Dining, Food & Wine Pairing, Guest Relations, Dining room management
- Operations: POS Systems (Toast, Micros, Silverware and can quickly learn a different POS system), Opening/Closing Procedures, Cash & Payment Processing
- Soft Skills: Multilingual Communication, Conflict Resolution, Team Leadership, Fast-Paced Adaptability
Languages
English
Full Professional
French
Native/ Bilingual
Timeline
Server
Café Riggs
06.2025 - 02.2026
Server
Dirty Habit. A Kimpton Restaurant
01.2024 - 05.2025
Lead Server
Lapis
04.2021 - Current
Some College (No Degree) - Engineering
Ivy Tech Community College of Indiana