Erasto Vera
San Jose,CA
Summary
Driven by a results-focused approach, I leveraged teamwork and problem-solving skills at Home Depot to enhance customer satisfaction and streamline operations. My experience spans from service desk leadership to specialized roles, where I consistently improved efficiency and fostered collaborative environments. My adeptness in multitasking and equipment repair has contributed significantly to operational successes.
Overview
6
6
years of professional experience
Work History
Service Desk Lead
Home Depot
02.2024 - Current
- Enhanced customer satisfaction by efficiently resolving order issues and providing excellent service.
- Watch over team members, fostering a collaborative and supportive work environment.
- Oversee picking of online orders and deliveries to ensure they are ready for customers.
Consultant/Intern
Family Owned Contractor Business
02.2018 - Current
- Manage small project; Ensuring the job was finished on time
- Enhanced client satisfaction by translating for english speaking customers
- Helped with putting in material orders for the jobs, collecting them when needed for the project
Receiving Associate
Home Depot
11.2023 - 02.2024
- Unloaded pallets and deliveries and organized products in warehouse.
- Maximized workspace functionality by efficiently utilizing available equipment such as pallet jacks, hand trucks, and forklifts during the receiving process.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Maintained a clean and organized receiving area for optimized workflow and reduced clutter or obstructions.
- Assisted in maintaining a safe work environment by participating in routine inspections or audits within the receiving area to identify potential hazards or areas of concern.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Contributed to a positive work culture within the receiving department by actively participating in team meetings, training sessions, or other group activities.
Paint Specialist/Associate
Home Depot
04.2021 - 10.2022
- Developed a loyal client base through consistent high-quality workmanship and excellent communication skills.
- Streamlined inventory management with proper stock organization and regular monitoring.
- Reduced waste generation through efficient use of materials and proper disposal methods.
- Established strong relationships with suppliers
- Assisted marketing efforts by providing valuable insights on customer preferences and emerging trends in the paint industry.
- Mentored junior team members, sharing industry knowledge and best practices to foster their professional development.
Tool Rental Associate
Home Depot
03.2020 - 04.2021
- Processed rental transactions accurately and efficiently, ensuring timely returns and preventing disputes over billing.
- Provided friendly, attentive service to all customers, fostering positive relationships and repeat business.
- Enhanced customer satisfaction by providing knowledgeable tool recommendations and usage advice.
- Supported overall store success by assisting with additional tasks as needed, including stocking shelves, merchandising displays and conducting general maintenance activities.
Market Associate
Target
06.2019 - 02.2020
- Increased efficiency within the department by streamlining processes for order fulfillment and product restocking during busy periods.
- Enhanced customer satisfaction by providing top-notch service and knowledgeable recommendations on products.
- Contributed to an efficient work environment by cross-training in other departments for increased adaptability during peak hours or staff shortages.
- Supported store sales goals by efficiently stocking, rotating, and removing expired product
Education
High School Diploma -
Latino College Preparatory Academy
San Jose, CA06.2020
Skills
- Teamwork and Collaboration
- Problem-Solving
- Multitasking
- Reliability
- Active Listening
- Friendly and Patient
- Quick Learner
- Information Retention
- Equipment Repair
- Problem-solving aptitude
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Limited Working
Timeline
Service Desk Lead
Home Depot
02.2024 - Current
Receiving Associate
Home Depot
11.2023 - 02.2024
Paint Specialist/Associate
Home Depot
04.2021 - 10.2022
Tool Rental Associate
Home Depot
03.2020 - 04.2021
Market Associate
Target
06.2019 - 02.2020
Consultant/Intern
Family Owned Contractor Business
02.2018 - Current
High School Diploma -
Latino College Preparatory Academy
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