Ercell Green

I am a seasoned IT Specialist with extensive experience in system administration, account management, and technical support across diverse environments. Proficient in administering CI/CD tools such as GitHub Enterprise, Jenkins, SonarQube, Jira, and Artifactory, with a strong focus on automation, process optimization, and cybersecurity compliance. Skilled in managing complex IT infrastructures, providing technical solutions, and delivering exceptional customer service. Demonstrated ability to lead projects, streamline workflows, and implement innovative technologies to enhance operational efficiency and security. Recognized for outstanding contributions, effective communication, and dedication to organizational success.

CI Tool System Administrator/ Account Manager - US Forest Service

• Created Several API Scripts that help make System Administration more efficient. This has saved countless hours of repetitive work for our team and me.
• Created Power Automate workflow to Automate the creation of ServiceNow Incidents from the GitHub Admin Email Inbox to remove the need of manually creating SN incidents for users.
• Received quarterly monetary awards for exceptional performance

IT Specialist - US Forest Service

• USDA Certificate of Appreciation – Staff of the Month for October 2021
• USDA Certificate of Appreciation – Staff of the Month for December 2021
• Monetary Award of $750 in December 2021
• Took initiative and was able to obtain faster and more efficient internet speeds through our local provider for our center that helped workflow efficiency drastically.
• Upgraded all student and staff computers with provided refresh devices.
• Overseen the center fiber and network infrastructure upgrade for the center that has significantly helped the functionality of the center.
• Overseen the center Physical Security Project and deployment of new center security camera system that will enhance the security of the center for our staff and students.
• Installed cabling and network drops for the education building to supply network ports for student and staff computers. Being able to do this myself in house saved the center thousands of dollars in expenses and time rather than having to pay and wait for an external contractor to do.
• Upgraded all staff printers and IP phones
• Worked out funding capability to upgrade all staff radios.

IT Support Helpdesk - Harris Regional Hospital

• Assisted with a PC refresh deployment of over 400 PC between Harris regional and Swain County Hospital
• Assisted with rolling out of the Radiology PACS upgrade and deployment. This is the software and networking that connects Physicians and Radiologist to Patient Radiology images. This persisted of new Server and Software deployment, and reimaging of 120 PCs.
• I was the lead on the deployment of the Hospitals very first fleet of Tele-med Robots for the patient floors for virtual Doctor consultations.
• Assisted with the deployment, setup, and support of 30 Nurse med carts.
• Lead Technician on the installation and support of the Logitech tele-conference equipment in the executive board rooms at Harris Regional and Swain County Hospitals.
• Assisted with the deployment and leasing contract of a new network printer fleet through Konica Minolta and the closing of the current hospital contract through Xerox.
• Recognized and honorable mentions in several Executive and leadership meetings for exceptional customer service.

• GitHub Foundations Professional Certificate
• User Support Certificate