Ercilia Cruz Ramos
Clayton,NC
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
School Bus Driver
LeeSel Transportation Corp
09.2021 - 01.2022
- Transport children and other passengers to and from school
- Obey all traffic laws
- Maintain a clean and mechanically sound bus at all times
- Ensure the safety of all students
- Verify permissions for children who ride home with friends
- Assist students with getting on and off the bus as needed
- Discipline children as needed to maintain a safe environment
- Perform inspections of the bus before and after each route
- Attend safety meetings as required
School Bus Driver
Logan Bus Company
06.2018 - 09.2021
- Transport children and other passengers to and from school
- Obey all traffic laws
- Maintain a clean and mechanically sound bus at all times
- Ensure the safety of all students
- Verify permissions for children who ride home with friends
- Assist students with getting on and off the bus as needed
- Discipline children as needed to maintain a safe environment
- Perform inspections of the bus before and after each route
- Attend safety meetings as required
Office Assistant
Joseph L. Balkan Inc
09.2016 - 05.2018
- Maintained and updated office records, both digital and physical.
- Created and maintained detailed records of all office activities.
- Collaborated with various departments to complete assigned tasks.
- Monitored and tracked budgets and expenses.
- Processed incoming and outgoing mail and packages according to established procedures.
- Input data into spreadsheets and databases.
- Coordinated and scheduled meetings and appointments.
- Managed over 20 calls per day.
- Edited and proofread documents for accuracy and completeness
- Ordered office supplies and kept office stocked with needed resources to operate smoothly
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff
Schedule Coordinator
Accelerated DME Recovery Inc
04.2016 - 08.2016
- Scheduled technical staff members to supply our clients with the medical recovery supplies needed
- Screened all visitors and directed them to the correct employee or office
- Answered and quickly redirected calls.
- Troubleshot production problems, machinery malfunctions and staff shortages.
- Prepared and maintained comprehensive production reports to highlight production developments for management review.
- Created and implemented tracking systems to monitor progress and meet deadlines.
- Planned production schedules, taking employee production rates, company needs and seasonal changes into account.
Administrative Assistant
AM NY Electric Corp
02.2015 - 03.2016
- Planned travel arrangements for 5 executives and staff
- Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information
- Designed electronic file systems and maintained electronic and paper files
- Maintained the front desk and reception area in a neat and organized fashion
- Dispersed incoming mail to correct recipients throughout the office
- Made copies, sent faxes and handled all incoming and outgoing correspondence
- Organized files, developed spreadsheets, faxed reports and scanned documents
- Received and distributed faxes and mail in a timely manner
- In Charge of doing Estimates, Invoices and Bills for the Customers Interfacing with Contacts and
- Management at various levels
- Person in Charge of Creating/editing correspondence, report and Misc Documents
Assistant Manager
Seapod PawnBrokers
03.2014 - 02.2015
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Developed detailed plans based on broad guidance and direction.
- Negotiated sale prices to reach target profit margins while reaching suitable pricing for customer.
- Assessed quality and value of incoming items and offered customers loans.
- Monitored aging inventory and placed collateral up for sale upon payoff of loan terms.
- Prepared all paperwork, checked identifying information and documented transactions.
Cashier
C-Town Supermarket
06.2013 - 03.2014
- Assessed customer needs and responded to questions
- Cleaned and straightened work area
- Issued receipts for purchases and gifts
- Bagged merchandise by following standard procedures
- Worked with customer service to resolve issues
- Organized register supplies
- Operated cash register with proficiency
- Weighed food to determine correct pricing
- Worked overtime shifts during busy periods
- Provided professional and courteous service at all times.
Call Center Agent
CDD Security Services LLC
01.2012 - 04.2013
- Designed electronic file systems and maintained electronic and paper files
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information
- Computed, recorded, and proofread data, records and reports
- Provide assistance for Security guard training and placement
- Addressed and resolved customer product complaints empathetically and professionally
- Effectively managed a high-volume of inbound and outbound customer calls.
child care
Child Care Provider
01.2011 - 01.2012
- For several families after school, weekends and during school vacations.
Summer Intern
Weather Broadcast Santo Domingo
06.2009 - 08.2009
- Dominican Republic Secretary at the office of weather Broadcast in the Dominican Republic, Designed electronic file systems and maintained electronic and paper files.
Education
Bachelors - Criminal Justice
Bronx Community College of The City University of New York
The Bronx, NYSkills
- Valid Driver's License
- Excel Spreadsheets
- Office Management
- Schedule Management
- Front Office Management
- Database Entry
- Self Starter
- Scheduling Meetings
- Verbal and Written Communication
- Digital File Management
- Supply Restocking
- Delivery Scheduling
Certification
RECEPTIONIST (6 years) CUSTOMER SERVICE (10 years) RETAIL SALES (4 years) OFFICE ASSISTANT (4 year) 50 WPM ( 10 year) Phone Etiquette (10 years) School Bus Driving (4 years)
Languages
Spanish
Native or Bilingual
Timeline
School Bus Driver
LeeSel Transportation Corp
09.2021 - 01.2022
School Bus Driver
Logan Bus Company
06.2018 - 09.2021
Office Assistant
Joseph L. Balkan Inc
09.2016 - 05.2018
Schedule Coordinator
Accelerated DME Recovery Inc
04.2016 - 08.2016
Administrative Assistant
AM NY Electric Corp
02.2015 - 03.2016
Assistant Manager
Seapod PawnBrokers
03.2014 - 02.2015
Cashier
C-Town Supermarket
06.2013 - 03.2014
Call Center Agent
CDD Security Services LLC
01.2012 - 04.2013
child care
Child Care Provider
01.2011 - 01.2012
Summer Intern
Weather Broadcast Santo Domingo
06.2009 - 08.2009
Bachelors - Criminal Justice
Bronx Community College of The City University of New York
RECEPTIONIST (6 years) CUSTOMER SERVICE (10 years) RETAIL SALES (4 years) OFFICE ASSISTANT (4 year) 50 WPM ( 10 year) Phone Etiquette (10 years) School Bus Driving (4 years)
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