Kayann Buchanan

• Maintain routes, assist drivers and resolve schedule problems for the purpose of ensuring all routes are covered.
• Provide customer service calls and follow up.
• Prepare documentation (i.e. incident reports, etc.)
• Resolve and/or recommend solutions to incidents, complaints and/or accidents
• Review GPS for payroll accuracy and compliance.
• Communicate with automotive maintenance team for vehicle maintenance, repairs and DOT scheduling

• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
• Directed dispatching, routing, and tracking of 500 fleet vehicles.

• Communicated with bus drivers, teachers and guardians regarding problems or incidents impacting student riders
• Contacted emergency personnel and provided aid while waiting for further assistance
• Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
• Assisted in updating company policies related to dispatch operations, maintaining compliance with industry standards and regulations.
• Maintained accurate records of all dispatched calls ensuring proper documentation is available when needed.
• Evaluated and adjusted over 300 routes based on daily needs, available workers, traffic hazards, and weather conditions.

• Organized and maintained electronic and physical filing systems for easy access
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Typing and clerical skills
• Computer data entry
• Assist in coordinating and managing appointments

• Enhanced patient satisfaction by efficiently managing front desk operations and addressing inquiries in a timely manner.
• Streamlined appointment scheduling for improved patient flow and reduced wait times.
• Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
• Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
•