Erdal Erdogan
Nashville,TN
Summary
Helpful professional with drive to provide remarkable guest service. Outgoing personality with dedicated problem-solving and understanding of importance of corporate branding. Excellent team leader consistently achieving and exceeding corporate goals for revenue generation and capacity.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Chef
Roma Pizza And Pasta Restaurant
10.2022 - 08.2023
- Trained kitchen staff to perform various preparation tasks under pressure.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Worked closely with front-of-house staff to facilitate excellent customer service.
- Coordinated with team members to prepare orders on time.
- Assisted with menu development and planning.
Receptionist
Elite Hotels
05.2019 - 07.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered central telephone system and directed calls accordingly.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Collected [Type] payments, processed transactions and updated relevant records.
Bell Boy Supervisor
Elite Hotels
04.2018 - 05.2019
- Provided exceptional service and assistance to guests upon check-in.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Supervised team of ten bell boys and helped to resolve issues arising during shifts.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Increased customer service ratings through personable service.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Analyzed and evaluated business data to identify opportunities for improvement.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
Bell Boy
Elite Hotels
03.2015 - 02.2018
- Explained important features of guest rooms to travelers.
- Escorted guests to assigned rooms and transported luggage.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
- Escorted guests to and from rooms and assisted with baggage.
- Notified front desk manager of any guest issues in need of additional attention.
- Greeted arriving guests and assisted with luggage, sports equipment and pets.
- Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
- Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums and concerts.
Bell Boy
Sultanahmet Sarayi Hotel
03.2014 - 04.2015
- Explained important features of guest rooms to travelers.
- Escorted guests to assigned rooms and transported luggage.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
- Escorted guests to and from rooms and assisted with baggage.
- Notified front desk manager of any guest issues in need of additional attention.
- Greeted arriving guests and assisted with luggage, sports equipment and pets.
- Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums and concerts.
Education
High School Diploma -
Acikogretim Lisesi
Gebze Turkey06.2004
Skills
- Customer Engagement
- Customer Transactions
- Coordinating Reservations
- Complex Problem-Solving
- Guest Accommodations
- Payment Handling
- Records Management Systems
- Dynamic Communication Skills
- Customer Service
- Hotel Services and Hospitality
- Customer Experience
Certification
- ESL License
Languages
Turkish
Native or Bilingual
English
Limited Working
Timeline
Chef
Roma Pizza And Pasta Restaurant
10.2022 - 08.2023
Receptionist
Elite Hotels
05.2019 - 07.2022
Bell Boy Supervisor
Elite Hotels
04.2018 - 05.2019
Bell Boy
Elite Hotels
03.2015 - 02.2018
Bell Boy
Sultanahmet Sarayi Hotel
03.2014 - 04.2015
High School Diploma -
Acikogretim Lisesi
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