Ereka Dillard
Eastover
Summary
Detail‑oriented healthcare support professional bringing 10+ years of customer service experience and a strong foundation in accuracy, documentation, and workflow analysis. Skilled in reviewing sensitive healthcare and financial data, identifying system issues, and supporting process improvements. Known for reliability, problem‑solving, and the ability to learn new systems quickly with strong analytical skills, compliance awareness, and attention to detail can support high‑quality.
Overview
7
7
years of professional experience
Work History
Customer Service Advocate III
Blue Cross Blue Shield of South Carolina
South Carolina
04.2024 - Current
- Assisted members with inquiries regarding authorizations
- Resolved customer complaints by identifying issues and providing effective solutions.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Business Banking Associate
SYKES
Sumter, SC
10.2021 - 12.2023
- Managed client inquiries and provided tailored banking solutions to enhance customer satisfaction.
- Facilitated relationship-building initiatives to strengthen connections with existing business clients.
- conducted detailed payment and transaction research to identify discrepancies
- supported users with online system navigation, troubleshooting access issues and guiding them through digital processes
Assistant Store Manager
Dollar General Store
Columbia, Sc
06.2019 - 02.2021
- Supervised daily store operations, ensuring adherence to company policies and procedures.
- Trained and mentored new staff on customer service standards and operational processes.
- Implemented inventory management practices to optimize stock levels and reduce shrinkage.
- Coordinated promotional events to enhance customer engagement and drive sales growth.
- Managed scheduling and payroll for team members, ensuring adequate coverage during peak hours.
- Cultivated a positive work environment, fostering teamwork and employee morale among staff.
Education
High School Diploma -
Camden High School
Camden, SC05-2005
Skills
- Data entry
- Critical thinking
- Administrative support
- Complaint resolution
- Professional telephone demeanor
- Call center operations
- Active listening
Timeline
Customer Service Advocate III
Blue Cross Blue Shield of South Carolina
04.2024 - Current
Business Banking Associate
SYKES
10.2021 - 12.2023
Assistant Store Manager
Dollar General Store
06.2019 - 02.2021
High School Diploma -
Camden High School