Eren Altindag
Miami
Summary
Developed exceptional communication and customer service skills in professional environment, ensuring positive guest experiences.
Experienced with managing guest interactions and creating welcoming environment. Utilizes strong communication skills to address and resolve guest issues efficiently. Knowledge of maintaining professional standards and exceeding guest expectations through proactive service.
Professional with strong communication and interpersonal skills, prepared for customer-focused role in hospitality. Known for fostering welcoming environment, ensuring seamless guest experiences, and adapting to changing needs.
Demonstrated success in team collaboration and delivering high-quality results. Skilled in multitasking, and maintaining positive, approachable demeanor.
Overview
5
5
years of professional experience
Work History
Lobby Ambassador
W South Beach Hotel
04.2024 - Current
- Collaborated with front desk staff to streamline check-in procedures, resulting in reduced wait times and increased guest satisfaction.
- Monitored activity within the lobby area to proactively address any potential issues or concerns before they escalated into larger problems.
- Established open lines of communication between lobby ambassadors and other departments within the hotel, encouraging teamwork towards shared goals.
- Coordinated transportation arrangements for guests when needed, facilitating smooth travel experiences during their stay.
- Trained new team members on best practices for guest relations, contributing to consistently high levels of customer service across the team.
- Maintained a welcoming atmosphere for all guests, contributing to positive reviews and repeat visits.
- Implemented safety procedures within the lobby area, maintaining a secure environment for all visitors and staff members.
- Provided personalized recommendations for local attractions and dining options, enhancing guests'' overall visit.
- Utilized knowledge of hotel amenities and services to upsell additional offerings when appropriate, increasing revenue potential from each visitor interaction.
- Assisted in resolving guest complaints and issues, ensuring satisfaction with their stay at the hotel.
- Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
Overnight Welcome Ambassador
W South Beach Hotel
05.2024 - 08.2024
- Trained new Welcome Ambassadors on company culture, policies, and best practices for excellent service delivery.
- Assisted in the organization of VIP arrivals by prioritizing their requirements.
- Resolved guest issues with diplomacy and empathy, successfully turning negative situations into positive outcomes.
- Collaborated with team members to maintain a welcoming atmosphere throughout the property.
- Provided knowledgeable concierge services that guided guests towards their desired activities or needs.
- Supported front desk staff by accurately directing guests towards various facilities within the property.
- Enhanced guest experience by providing warm and personalized welcome upon arrival.
- Handled luggage assistance requests promptly which led to smoother arrivals/departures during peak times.
Event Production Lead
SOBEWFF
02.2024 - 02.2024
- Managed and instructed fellow volunteers on equipment and beverage transport, table set-up, and cleaning used equipment to provide support and assistance for team leads
- Organized the spaces for the beverages, food and entertainment
- Support team leaders and fellow volunteers with back-of-house roles, including inventory, set-up and break- down, and transport of supplies, machinery and furniture to designated stations to prevent misplaced equipment and ensure all stations had their necessary supplies
- Operated transport vehicles in order to deliver heavy equipment such as ice cream dispensers and frozen margarita makers
- Planed visitor lines by organizing the spaces to achieve more welcoming and safe space for the guests
- Arranged and set the furniture and guest seating
Cook/Prep
SANDBAR & GRILL
04.2023 - 08.2023
- Prepared the food orders with timely manner strictly following the food safety regulations
- Doing the prep work for the evening shift and make sure the stations in kitchen has everything they need
- Cleaned the kitchen after every night shift, filled the sauce boxes and made sure the kitchen is ready for the opening shift
BOH Event Support
SOBEWFF
02.2022 - 02.2022
- Worked with follow volunteers to help the event leads
- Made sure all of the 'to-do' list is completed before the doors of the festival opened to the guests
- Set the guest seating
- Operated heavy machinery to transfer heavy equipments such as freezers and generators
Front Desk Supervisor
Alacati La Boheme Hotel
05.2020 - 10.2020
- Checked in & out customers and booked reservations very carefully to make sure not to double-book
- Room service & Waiter
- Provided outstanding service to new and long-standing customers by attending closely to their concerns and developing solutions and making sure that they are enjoying their stay
Education
Master of Science - Tourism And Hospitality Management
Florida International University
Miami, FL01-2026
Bachelor of Science - Hospitality Management
Florida International University
Miami, FL08-2024
Skills
- Microsoft Excel
- Public speaking
- Basic accounting
- Strong work ethic
- Teamwork
- Positive attitude
- Phone etiquette
- Team player mentality
Websites
Accomplishments
Awarded with "Excellence In Leadership Award" in 2024 by Florida International University and South Beach Wine and Food Festival for my performance as a "Event Production Lead" in S.O.B.E.W.F.F. 2024
Assessments
- Customer focus & orientation, Proficient, 03/01/24, Responding to customer situations with sensitivity
- Front desk agent (hotel), Proficient, 03/01/24, Selecting hotel rooms based on requests and identifying errors in hotel data
Timeline
Overnight Welcome Ambassador
W South Beach Hotel
05.2024 - 08.2024
Lobby Ambassador
W South Beach Hotel
04.2024 - Current
Event Production Lead
SOBEWFF
02.2024 - 02.2024
Cook/Prep
SANDBAR & GRILL
04.2023 - 08.2023
BOH Event Support
SOBEWFF
02.2022 - 02.2022
Front Desk Supervisor
Alacati La Boheme Hotel
05.2020 - 10.2020
Master of Science - Tourism And Hospitality Management
Florida International University
Bachelor of Science - Hospitality Management
Florida International University
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