Serena Johnson
New York,NY
Summary
Committed leader aiming to fulfill growing opportunities in which honesty and integrity will be highly valued. Well-versed in emergency protocols and basic first-aid. Pragmatic and professional in all situations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Lobby Ambassador
KKR (Mulligan Security)
New York, NY
02.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Monitored Global surveillance system.
- Authorized employee access internationally
Equinox Hotel Security Supervisor
McLane Security
11.2020 - Current
- Promoted to Equinox hotel security department supervisor
- Assisted director of security and assistant director with departmental documents and team management
- Assisted with VIP escorts and monitor operations from security command center.
- Recorded incident reports with detailed accounts of occurrences.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Screened vendors and contractors before granting access to restricted areas within mall.
- Conducted video investigations.
Security Protection Specialist
Mulligan Security Corp
New York, NY
08.2019 - 11.2021
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Monitored employee activities, confirming compliance with security regulations.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Permitted entry with escort for approved persons into secure locations.
- Authorized entrance papers and granted or denied entrance to building.
Security Officer
Morgan Stanley, Allied Universal
06.2018 - 11.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked and verified photo identification prior to granting facility access.
- Reviewed both security camera footage and live feeds to spot trespassers and criminal activity.
Customer service/Data Entry Clerk
Empire Stat
10.2015 - 03.2018
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Resolved account issues to build rapport and relationships with clients.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Increased team efficiency by training new data entry clerks on company software, processes, and best practices.
Security Guard
Esteem Security Services
04.2011 - 10.2015
- Yotel Hotel Security Dispatcher
- Red Cross Fire Guard
- Residential Security & Concierge
- Corporate Security Officer
Education
Regents Diploma - Liberal Arts
Borough of Manhattan Community College of The City University of New York
New York, NY05.2008
Churchill School And Center
New York, NY06.2007
Skills
- Computer Skills (10 years)
- Administrative experience (6 years)
- CCTV Monitoring
- Special Event Security
- Security Procedure Implementation
- Skilled in Conflict Resolution
- Microsoft Word, Microsoft Office, Excel
- Administrative Support
- Quality Control
- Data Processing
- Customer Service
- Office Organization
- Document Management and Storage
- Email Communication
Certification
EXCEL (8 years) MICROSOFT OFFICE (8 years) MICROSOFT WORD (10+ years) MS OFFICE (10+ years) WORD (10+ years) Security (10+ years) Customer Service (10+ years) Organizational Skills (10+ years) Stocking (6 years) Typing (10+ years) Surveillance CCTV (10+ years) Cash Handling Writing Skills (10+ years) Supervising Experience (2 years) Data Entry English
- Licensed Security Guard - 2011 - Present
- Certified Fire Guard, FDNY - 2019 - Present
Timeline
Lobby Ambassador
KKR (Mulligan Security)
02.2023 - Current
Equinox Hotel Security Supervisor
McLane Security
11.2020 - Current
Security Protection Specialist
Mulligan Security Corp
08.2019 - 11.2021
Security Officer
Morgan Stanley, Allied Universal
06.2018 - 11.2020
Customer service/Data Entry Clerk
Empire Stat
10.2015 - 03.2018
Security Guard
Esteem Security Services
04.2011 - 10.2015
Regents Diploma - Liberal Arts
Borough of Manhattan Community College of The City University of New York
Churchill School And Center
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