Erendira Guillen
Summary
Motivated Medical Receptionist experienced in multitasking within fast-paced environments. Delivered high-quality support to team and customers while maintaining organized office operations and strong relationships. Demonstrated exceptional phone etiquette and knowledge of medical terminology, contributing to effective patient and staff interactions.
Overview
2
2
Languages
2
2
years of post-secondary education
19
19
years of professional experience
Work History
Beverage Server
Harrah’s Northern California Casino
Ione, California
07.2023 - 12.2025
- Delivered beverages promptly to guests throughout the casino floor.
- Maintained cleanliness and organization of service areas during shifts.
- Engaged with guests to enhance their experience and satisfaction
- Followed safety and health regulations while serving alcoholic beverages.
- Greeted customers and provided friendly service.
- Performed cash register transactions accurately and efficiently.
Medical Office Receptionist
Planned Parenthood Mar Monte Eastland Plaza
Stockton, California
06.2007 - 11.2021
- Greeted patients and provided exceptional customer service at a women's health clinic.
- Managed appointment scheduling and coordinated patient flow efficiently.
- Collected patient information and verified insurance details accurately.
- Maintained organized medical records and ensured compliance with privacy regulations.
- Processed payments and handled billing inquiries professionally.
- Scheduled patient appointments, collected co-pays and verified insurance coverage.
- Managed daily operations of front desk including cash handling activities when necessary.
- Organized patient records and documents to ensure compliance with HIPAA regulations.
Education
Medical Office Specialist
Andon Vocational College
Stockton 01.1999 - 12.2000
Franklin High School
StocktonSkills
- Beverage service
- Order management
- Cash handling
- Health regulations
- Appointment scheduling
- Medical record management
- Time management
- Patient scheduling
- Insurance verification
- Billing and collections
- Compliance with HIPAA
Languages
English
Professional
Spanish
Professional
Timeline
Beverage Server
Harrah’s Northern California Casino
07.2023 - 12.2025
Medical Office Receptionist
Planned Parenthood Mar Monte Eastland Plaza
06.2007 - 11.2021
Medical Office Specialist
Andon Vocational College
01.1999 - 12.2000
Franklin High School