Eria Hale
Indianapolis,IN
Summary
Detail-oriented Registration Associate skilled in patient confidentiality, insurance verification, and data entry. Proven ability to enhance patient experiences and streamline registration processes.
Overview
26
26
years of professional experience
Work History
Registration Associate
IU Health Methodist Hospital
Indianapolis, IN
07.2023 - Current
- Processed patient registrations efficiently, ensuring accurate data entry and compliance with hospital policies.
- Coordinated insurance verification and eligibility checks, enhancing patient experience and reducing registration delays.
- Managed electronic health records updates, maintaining confidentiality and adherence to regulatory standards.
- Trained new staff on registration procedures and software systems, promoting team efficiency and knowledge sharing.
- Collaborated with clinical teams to ensure seamless patient transitions from registration to care services.
- Maintained strict confidentiality of patient information in compliance with HIPAA regulations.
Guest Relations Associate
IU Health University Hospital
Indianapolis, IN
03.2022 - 07.2023
- Delivered exceptional customer service by addressing patient inquiries and concerns effectively.
- Coordinated patient appointments, ensuring timely scheduling and minimal wait times.
- Collaborated with medical staff to streamline communication between departments.
- Assisted in resolving complaints, enhancing overall patient satisfaction scores.
Front Office Registration Specialist
IU Health University Hospital
Indianapolis, IN
07.2021 - 07.2022
- Managed patient registration processes to ensure accuracy and compliance with healthcare regulations.
- Collaborated with clinical staff to streamline patient check-in procedures, enhancing overall workflow efficiency.
- Utilized electronic health record systems to maintain up-to-date patient information and documentation integrity.
- Trained new team members on registration protocols and software applications, fostering a knowledgeable workforce.
Registration Assistant
IU Health University Hospital
Indianapolis, IN
11.2014 - 07.2021
- Managed patient registration processes, ensuring accuracy and efficiency in data entry.
- Coordinated communication between departments to enhance patient flow and service delivery.
- Trained new staff on registration protocols and software systems to ensure compliance and performance standards.
- Implemented process improvements that reduced wait times during peak hours, enhancing patient satisfaction.
- Conducted regular audits of registration records, maintaining data integrity and compliance with regulatory standards.
Secretarial Assistant
Riley Hospital for Children
Indianapolis, IN
04.2000 - 05.2014
- Managed scheduling and appointment coordination for medical staff and patients.
- Developed and maintained filing systems to ensure efficient document retrieval.
- Assisted in preparing reports and correspondence for department heads.
- Facilitated communication between departments to streamline operations and enhance service delivery.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Education
High School Diploma -
George Roger Clark College
Indianapolis, INHigh School Diploma -
Shortridge High School
Indianapolis, IN05-1981
High School Diploma -
Ivy Technical State College
Indianapolis, IN08-1982
Skills
- Patient confidentiality
- Insurance verification
- Data entry proficiency
- Appointment scheduling
- Healthcare industry
- Problem-solving
- Verification and eligibility
- HIPAA procedures
- Cross-functional coordination
- Teamwork and collaboration
- Multitasking
- Reliability
- Patient scheduling
- Patient registration
- Medical terminology
- Payment processing
- File maintenance
Timeline
Registration Associate
IU Health Methodist Hospital
07.2023 - Current
Guest Relations Associate
IU Health University Hospital
03.2022 - 07.2023
Front Office Registration Specialist
IU Health University Hospital
07.2021 - 07.2022
Registration Assistant
IU Health University Hospital
11.2014 - 07.2021
Secretarial Assistant
Riley Hospital for Children
04.2000 - 05.2014
High School Diploma -
George Roger Clark College
High School Diploma -
Shortridge High School
High School Diploma -
Ivy Technical State College