Sirvasha Dale
Albany,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Registration Associate
Trinity Health Partners
08.2023 - Current
- Maintained strict confidentiality of patient information in compliance with HIPAA regulations.
- Enhanced communication among departments by providing clear updates on patient registration statuses.
- Promoted an organized work environment through proper maintenance of paper-based files and digital databases related to patient registrations.
- Actively participated in departmental meetings, sharing insights on improving workflows based on firsthand experiences with patients'' registration issues.
Administrative Assistant
H&r Block
01.2021 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Direct Support Professional
Lexington Center
06.2012 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Toll Collector
NYS Thruway Authority
08.2017 - 11.2021
- Collaborated with team members to ensure smooth operations during peak hours and special events.
- Demonstrated adaptability by seamlessly transitioning between different lanes and roles as needed during shifts.
- Monitored toll lane activity and generated operational reports.
- Supported infrastructure maintenance by promptly reporting any equipment malfunctions or damages to appropriate personnel.
Education
No Degree - License Practical Nursing
Capital Region Boces
Albany, NY06.2014
Associate of Applied Science - Administrative Assisting
Bryant And Stratton College
Albany, NY04.2009
Skills
- Healthcare Industry Knowledge
- Patient confidentiality
- Insurance Verification
- Data entry proficiency
- Appointment Scheduling
- Initiative-taking
- Accuracy and Precision
- Dispute Resolution
- Problem-Solving
- Healthcare experience
- Patient Scheduling
- Office Organization
- Documentation And Reporting
Timeline
Registration Associate
Trinity Health Partners
08.2023 - Current
Administrative Assistant
H&r Block
01.2021 - Current
Toll Collector
NYS Thruway Authority
08.2017 - 11.2021
Direct Support Professional
Lexington Center
06.2012 - Current
No Degree - License Practical Nursing
Capital Region Boces
Associate of Applied Science - Administrative Assisting
Bryant And Stratton College
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