Stephanie Olivares
Bronx,New York
Summary
Highly knowledgeable with wealth of healthcare experience and expertise in problem-solving. Talented in maintaining complex and comprehensive databases covering patient information. Dedicated to proactive monitoring and thorough reporting using outstanding technical abilities.
Overview
13
13
years of professional experience
Work History
Central Registration Associate
Bronx Care Health System
01.2014 - Current
- Generate medical records for patients
- Maintain medical records including demographic, medical and insurance information
- Provide professional customer service to patients via telecommunication
- Responsible for verifying insurance eligibility and coverage of services
- Collect all information necessary while scheduling medical appointments
- Pre-register appointments by verifying financial coverage of services and proper coordination of benefits
- Ensure HIPPA, client confidentiality at all time.
Customer Service Representative
Cablevision
01.2012 - 04.2013
- Acquainted customers with account information including billing, subscriptions, and account history
- Promoted and negotiated upgrades of services for customers
- Responded courteously to telephone inquiries
- Tracked and reported recurring customer issues to improve overall services
- Ensured that customers were informed of the company's billing and remittance policies and procedures
- Handled service calls with technical support or by scheduling field visits.
Customer Service Representative
Best Buy
03.2011 - 01.2012
- Handled cash and credit card sales and returns
- Inspected returned items including validity and proper ID information
- Resolved customers concerns with solutions that best suited their requirements.
Education
CUNY Lehman College
01.2011
Talent Unlimited High School
01.2009
Skills
- Bilingual – Spanish (Read and Write)
- Microsoft Word/Excel
- Insurance Verification
- Medical Terminology
- Telephone Etiquette
- Record Keeping
- Customer Relationship Management
- Customer Service Excellence
- Healthcare Industry Knowledge
- Administrative Support
- Documentation and Reporting
Timeline
Central Registration Associate
Bronx Care Health System
01.2014 - Current
Customer Service Representative
Cablevision
01.2012 - 04.2013
Customer Service Representative
Best Buy
03.2011 - 01.2012
CUNY Lehman College
Talent Unlimited High School
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