Luz Mercedes Perez
Putnam,CT
Summary
Highly-motivated bilingual employee with 15+ Years in the Customer Service Field. Who has the desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. While also Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
22
22
years of professional experience
Work History
Patient Access Registration Rep
UMASS - Harrington Hospital
Southbridge, MA
10.2021 - Current
- Outpatient Registration. Verified Patients Demographics as well as Insurance information and made sure was correct in EPIC.
- Maintained HIPAA compliance and integrity of hospital policies and procedures.
- Scanned orders and insurance cards to include in patient charts.
- Answered phones promptly and professionally; responded appropriately and courteously to caller inquiries.
- Advised patients of co-pays required to be paid prior to services.
- Registered patients for outpatient procedures such as Surgeries, Labs, EKG's and X-Rays. Transcribed orders for EKG's and X-rays and inputted into EPIC if order was not in system.
Customer Service Rep & Cashier
The Home Depot Store
Bellingham / Oxford , MA
03.2019 - 10.2021
- Assisted Customers with Their Purchases as well as Returns.
- Directed Compliments and Complaints to the proper departments / personnel.
- During The COVID Pandemic worked on Curbside & Online orders placed by Customers.
- Assisted both in store as well as in the Garden Center as a Cashier as needed.
- Helped Customers who wanted to do Truck Rentals.
- Took Credit Card payments at the Customer Service Desk.
Bilingual Customer Service Tech.
Charter Communications (Spectrum)
West Boylston, MA
01.2018 - 02.2019
- Answered a High Volume of Incoming Calls from Customers who wanted to talk about Their Bills.
- Placed, Stopped / Transferred Cable Services from one Address to another.
- Assisted Customer in placing orders for Pay Pre-View Events / Specials.
- Also assisted Customers with Trouble Shooting when Their Cable Boxes stopped working or were having issues to see if problem could be resolved over th phone.
- Placed Service Tech visits to Customers homes when needed.
Service Scheduling Admin & Bilingual Cust. Serv.
Piedmont Natural Gas Company
Charlotte, NC
10.2001 - 05.2017
- Monitored and analyzed the progress of scheduled activities to ensure technicians met the required deadlines.
- Ensured that all scheduled appointments were serviced in an appropriate time frame.
- Moved orders around per Supervisors request for that area.
- Received Incoming Calls from Customers as well as Emergency Personnel's who were reporting Gas Leaks, Fires / Explosions.
- Dispatched closest Technicians when Gas Leaks / Fires were reported.
- Worked on Daily Reports and Checked for next day workload.
Education
High School Diploma -
Miami Carol City Senior High School
Miami Gardens, FL06-1984
Associate of Science - Paralegal (Did not Complete Course)
Miami Dade College
Miami, FLSkills
- Bilingual (Can Speak, Read, & Write both in English and Spanish Fluently)
- Administrative Functions
- 10 Key Data Entry
- Patient Registration
References
References available upon request.
Timeline
Patient Access Registration Rep
UMASS - Harrington Hospital
10.2021 - Current
Customer Service Rep & Cashier
The Home Depot Store
03.2019 - 10.2021
Bilingual Customer Service Tech.
Charter Communications (Spectrum)
01.2018 - 02.2019
Service Scheduling Admin & Bilingual Cust. Serv.
Piedmont Natural Gas Company
10.2001 - 05.2017
High School Diploma -
Miami Carol City Senior High School
Associate of Science - Paralegal (Did not Complete Course)
Miami Dade College
Similar Profiles
Albert WiafeAlbert Wiafe
Public Safety Officer at UMASS Memorial Harrington HospitalPublic Safety Officer at UMASS Memorial Harrington Hospital
Sylwia HelwigSylwia Helwig
ASCP Certified Medical Laboratory Technologist at UMass Memorial Health Harrington HospitalASCP Certified Medical Laboratory Technologist at UMass Memorial Health Harrington Hospital
Diane FowlerDiane Fowler
Billing Specialist at UMass Memorial Hospital, HarringtonBilling Specialist at UMass Memorial Hospital, Harrington
Joshua HeaneyJoshua Heaney
Recreation Assistant at Cromwell RecreationRecreation Assistant at Cromwell Recreation
Alexander HaggertyAlexander Haggerty
QUEST Leader at Pomfret SchoolQUEST Leader at Pomfret School