Valeria Andrade
Rowlett,TX
Summary
Bilingual administrative professional with over 10 years of experience in healthcare, education, and banking. Skilled in scheduling, clerical operations, and customer service with a proven ability to manage high-volume tasks efficiently. Adept at building positive client relationships, maintaining organized records, and supporting team success in fast-paced environments
Overview
16
16
years of professional experience
Work History
Patient Service Specialist
Baylor Scott & White
04.2021 - Current
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Provided exceptional customer service, resolving patient complaints promptly and professionally.
- Promoted a positive atmosphere within the workplace by actively participating in team meetings and consistently demonstrating professionalism in all interactions.
- Answered incoming calls, scheduled appointments and filed medical records.
Professional Caregiver
Grand Prairie Independent School District
08.2017 - 04.2021
- Supervise groups of children, ensuring safety and well-being at all times.
- Prepare and implement lesson plans in alignment with assigned curriculum.
- Foster a respectful and inclusive environment for students.
Substitute Teacher, K-12
Grand Prairie Independent School District
04.2017 - 08.2017
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
Bank Teller
Bank of America
05.2009 - 10.2016
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Education
VAL VERDE HIGHSCHOOL
Perris, CASkills
- Bilingual: English & Spanish (read, write, speak fluently)
- Appointment scheduling & calendar management
- Microsoft Word, Excel, PowerPoint, Outlook
- Electronic medical records (EMR) & patient communication
- Filing, scanning, and document management
- Customer service & conflict resolution
- Attention to detail and organization
Adaptability in high-pressure environments
Timeline
Patient Service Specialist
Baylor Scott & White
04.2021 - Current
Professional Caregiver
Grand Prairie Independent School District
08.2017 - 04.2021
Substitute Teacher, K-12
Grand Prairie Independent School District
04.2017 - 08.2017
Bank Teller
Bank of America
05.2009 - 10.2016
VAL VERDE HIGHSCHOOL