Juleny Gale
El Cajon,CA
Summary
Personable and detail oriented professional able to multi-task in fast-paced working environment. Experienced in handling numerous patient encounters via phone, in person, and email. Solid team player with upbeat, positive attitude. Proven ability to deliver outstanding customer service in various industries.
Overview
10
10
years of professional experience
Work History
Patient Service Representative
Family Health Centers of San Diego
San Diego, CA
05.2023 - Current
- Completes registration procedure for all patients. Verifies correct information to locate correct account, hands out appropriate forms depending on the type of visit. Verifies patients' insurance and payment methods during check-in process.
- Completes insurance verifications ahead of appointments, sends out reminder calls, and schedules appointments.
- Performs administrative duties such as filing, faxing, photocopying, and stocking office supplies.
- Adheres to HIPAA regulations when handling confidential patient information.
- Screens patients for eligibility for state and local assistance programs.
Customer Service Representative
Curology
San Diego, CA
08.2019 - 05.2022
- Work closely with our customers via email, SMS, and chat. Able to close 110 conversations a day and maintain a happiness score above 89%.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Store Manager/Shift Leader
Grater Grilled Cheese
La Jolla/ Mission Valley, CA
06.2017 - 08.2019
- Processed daily paperwork, balanced register drawers, and produced staffing schedules.
- Supervised, motivated and led employees to maintain productivity and customer service levels.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Completed bank deposits to facilitate opening and closing duties.
- Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
Cashier/Hostess
Broken Yolk Cafe
San Diego, CA
08.2016 - 10.2017
- Offered excellent customer service, operated cash register, collected payments, provided accurate change, and completed cleaning tasks.
Head Hostess
Cafe Coyote
San Diego, CA
03.2014 - 07.2016
- Provided outstanding customer service to ensure guest satisfaction. Assisted with seating arrangements for large groups and special occasions.
- Trained new staff on proper hosting procedures and policies.
Education
Phlebotomy Technician
Phlebotomy Training Specialists
San Diego, CA09-2022
Veterinary Assistant Certificate -
CurologyGrossmont Health Occupations Center
Santee, CA01.2017
High School Diploma -
Sweet Water High School
National City, CA05.2013
Skills
- High-energy, and positive attitude
- I can speak, read, and write fluently in English and Spanish
- I work well under pressure, and prefer to stay busy while on the job
- Experience in leadership as I've previously managed my own store
~
Patient Service Representative | Customer Service Representative | Medical Receptionist |Phlebotomist | Front Desk Services | Patient Care Coordinator
Timeline
Patient Service Representative
Family Health Centers of San Diego
05.2023 - Current
Customer Service Representative
Curology
08.2019 - 05.2022
Store Manager/Shift Leader
Grater Grilled Cheese
06.2017 - 08.2019
Cashier/Hostess
Broken Yolk Cafe
08.2016 - 10.2017
Head Hostess
Cafe Coyote
03.2014 - 07.2016
Phlebotomy Technician
Phlebotomy Training Specialists
Veterinary Assistant Certificate -
CurologyGrossmont Health Occupations Center
High School Diploma -
Sweet Water High School