Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Taylor McKeighan

Council Bluffs,IA

Summary

Motivated professional with background supporting patient medical needs by verifying insurance, scheduling appointments, and organizing documents. Forward-thinking and resourceful with good interpersonal skills, strong attention to detail and upbeat mentality. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Flexible hard worker ready to learn and contribute to team success.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Patient Service Representative

CHI Women's Health
Council Bluffs, USA
06.2022 - Current
  • I check in patients, answer phones, schedule appointments, scan items into patient charts, I call and make appointments within the referral Que or reschedule and move patients when needed.
  • Greeted patients upon arrival and directed them to the appropriate area.
  • Verified insurance information, collected payments, and scheduled appointments.
  • Assisted with the completion of medical forms and records.
  • Maintained a clean and organized reception area.
  • Provided customer service by answering patient questions and addressing concerns.

Stay at Home Mom / Caregiver to My Grandmother

Andrea Yeoman
Council Bluffs, IA
03.2021 - 07.2022
  • Provided mobility assistance such as walking and regular exercise
  • Assisted her with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions
  • Administered medication as directed by physician

Test Iowa

Noll Human Resource Services
Council Bluffs, USA
07.2020 - 03.2021
  • I tested people for COVID-19, screened patients for admittance into the clinic, answered phones, scheduled appointments, filing, and data entry.
  • I have experience using Windows, Next Gen, Point of Care, etc.
  • Work through an agency, but stationed at All Care Health Center.

Certified Nursing Assistant & Certified Medication Aide

Risen Son Christian Village
Council Bluffs, USA
05.2018 - 07.2020
  • Assisted patients with activities of daily living such as bathing, grooming, and dressing.
  • Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
  • Reported changes in patient condition to registered nurse or physician.
  • Answered call lights promptly and responded to patient needs accordingly.
  • Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
  • Monitored vital signs including blood pressure, pulse rate, respiration rate.
  • Responded quickly to emergency situations involving sudden illness or injury.
  • Served meals to patients in their rooms and assisted with feeding when needed.
  • Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
  • Administered medications as directed by registered nurse or physician.
  • Assisted with ambulation of patients utilizing appropriate equipment safely.

Education

Certificate - Medical Assistant

Mercy College of Health Science
Des Moines, IA
01-2025

Certified Medication Aide -

Iowa Western Community College
Council Bluffs, IA
07.2022

Certified Nursing Assistant (CNA) -

Iowa Western Community College
Council Bluffs, IA
07.2022

Certificate in Medication Management -

Iowa Western Community College
Council Bluffs, IA
07.2022

High School -

Abraham Lincoln High School
Council Bluffs, IA
01.2012

Skills

  • Insurance verifying
  • Patient greeting
  • Appointment Scheduling
  • Patient confidentiality
  • Referral Verification
  • Customer Service
  • High-energy attitude
  • Problem-solving abilities
  • Data inputting
  • Medical office administration

Certification

  • Certified Medication Aide, Iowa Western Community College, Council Bluffs, IA, 04/01/19, 07/01/22
  • Certified Nursing Assistant (CNA), Iowa Western Community College, Council Bluffs, IA, 05/01/18, 07/01/22
  • Certificate in Medication Management, Iowa Western Community College, Council Bluffs, IA, 01/01/17, 07/01/22

Timeline

Patient Service Representative

CHI Women's Health
06.2022 - Current

Stay at Home Mom / Caregiver to My Grandmother

Andrea Yeoman
03.2021 - 07.2022

Test Iowa

Noll Human Resource Services
07.2020 - 03.2021

Certified Nursing Assistant & Certified Medication Aide

Risen Son Christian Village
05.2018 - 07.2020

Certificate - Medical Assistant

Mercy College of Health Science

Certified Medication Aide -

Iowa Western Community College

Certified Nursing Assistant (CNA) -

Iowa Western Community College

Certificate in Medication Management -

Iowa Western Community College

High School -

Abraham Lincoln High School

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Taylor McKeighan