Fily Niang
New York,NY
Summary
Highly motivated and organized individual with a bachelor's degree in business administration. Skilled in-patient check-in/check-out, appointment scheduling, and insurance verification. Known for creating a welcoming environment and operate sufficiently in fast-paced settings. Dedicated to delivering excellent patient service with professionalism and care.
Overview
6
6
years of professional experience
Work History
Patient Service Representative
WMC health
Hawthorne, New York
09.2025 - Current
- Managed patient scheduling and appointment coordination for multiple clinics.
- Provided exceptional customer service to patients and families in a busy healthcare environment.
- Assisted patients with insurance verification and explained coverage options clearly.
- Maintained accurate patient records and updated information in electronic health systems.
Case Aide
Cayuga Centers
01.2024 - 05.2025
- Ensure safe and reliable transportation for children to community appointments.
- Collaborate with providers, families, and patients to develop individualized care plans.
- Deliver high-quality customer service to support diverse stakeholder needs.
- Scheduled appointments, maintained calendars, and coordinated meeting logistic.
Sales Associate
Market 32, Price Chopper
02.2020 - 12.2022
- Facilitated customer service operations by managing cash and credit transactions, ensuring precise financial accuracy.
- Maintained and organized store environment through regular cleaning, inventory stocking, and replenishment.
Customer Service Representative
Columbia University Covid Testing Center
01.2022 - 05.2022
- Provided clerical support by maintaining accurate and up-to-date health records for patients.
- Collected and processed COVID PCR specimens efficiently, ensuring timely and accurate testing results.
- Handled check-ins and check-outs and managed front desk documentation.
- Responded to inquiries and resolved issues to ensure excellent customer satisfaction.
Education
Bachelor of Science - Business Administration
State University of New York At Plattsburgh
12.2022
General Diploma -
Jacqueline Kennedy Onassis
06.2018
Skills
- Proficient in Microsoft Word
- Proficient in PowerPoint
- Proficient in G Suite (Google Apps)
- Basic Knowledge of Excel
- Basic Knowledge of Google Sheets
- Analytical
- Professional
- Well-Spoken
- High Attention to Detail
- Well Planned Out
- Persistent
- Great Listener
- Communicates With People Very Well
- Creative
- Positive Energy
- Ability to Work With a Team
- Ability to Work Individually
- Ability to Prioritize in Fast-Paced Settings
Timeline
Patient Service Representative
WMC health
09.2025 - Current
Case Aide
Cayuga Centers
01.2024 - 05.2025
Customer Service Representative
Columbia University Covid Testing Center
01.2022 - 05.2022
Sales Associate
Market 32, Price Chopper
02.2020 - 12.2022
Bachelor of Science - Business Administration
State University of New York At Plattsburgh
General Diploma -
Jacqueline Kennedy Onassis