Eliana Mack
Queens,USA
Summary
Flexible hard worker ready to learn and contribute to team success.
Overview
3
3
years of professional experience
Work History
Patient Service Representative
CityMD Urgent Care Center
09.2024 - Current
- Verified insurance information, collected payments, and scheduled appointments.
- Provided customer service by answering patient questions and addressing concerns.
- Assisted with the completion of medical forms and records.
Jewelry Sales Associate
Tjmaxx
College Point, NY
07.2021 - Current
- Inventoried merchandise to keep accurate product counts
- Trained new employees on sales techniques and company policies
- Built visually appealing sales displays based on merchandising plans
- Managed cash and credit card transactions
Academic Enrichment Coach
New York Edge/Alfred J. Kennedy 193Q
Whitestone, NY
01.2023 - 05.2024
- Assessed student performance and diversified approaches to meet individual student needs
- Monitored classroom behavior and modeled social skills and conflict resolution to address challenges
- Assigned classwork and homework to enhance student understanding and study habits
Education
Bachelor of Science - Legal Studies, Criminal Justice
St. John's University
Jamaica, NY05.2025
Skills
- Customer service
- Operate cash registers
- Merchandise products
- Team-worker
- Proficient in Microsoft Word
- Proficient with Excel
- Proficient with PowerPoint
- Proficient with Tic Tok
- Fluent in Spanish and English
Awards
- National Honor Society, 2018-2021
- Outstanding Achievement in Customer Satisfaction, 2021-2024
- Deans List 2023-present
Timeline
Patient Service Representative
CityMD Urgent Care Center
09.2024 - Current
Academic Enrichment Coach
New York Edge/Alfred J. Kennedy 193Q
01.2023 - 05.2024
Jewelry Sales Associate
Tjmaxx
07.2021 - Current
Bachelor of Science - Legal Studies, Criminal Justice
St. John's University