Marilyn Gonzalez
Crown Point,IN
Summary
Experienced and dedicated employee seeking to work in a professional and challenging work environment that will further my knowledge and skills in order to continue growth and success within the organization.
Overview
9
9
years of professional experience
Work History
Patient Service Representative
Advocate Aurora Health Care
Palos Hills, Illinois
07.2025 - Current
- Managed patient scheduling and appointment confirmations for efficient workflow.
- Assisted patients with insurance verification and billing inquiries promptly.
- Facilitated communication between patients and healthcare providers effectively.
- Coordinated follow-up appointments to ensure continuity of care for patients.
- Verified insurance information, collected payments, and scheduled appointments.
- Adhered to HIPAA regulations when handling confidential patient information.
- Assisted with scheduling follow-up appointments according to provider availability.
- Inputted patient demographic data into electronic health record system.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Greeted patients upon arrival and directed them to the appropriate area.
- Performed administrative duties such as filing, faxing, photocopying.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Maintained electronic health records with accurate patient information.
Licensed Nail Technician
Self Employed
09.2020 - Current
- Provide professional nail services, including manicures and pedicures, to clients.
- Maintain a clean and sanitized work environment following health and safety standards.
- Consult with clients to determine nail design preferences and service options.
- Utilize high-quality tools and products for nail treatments and enhancements.
- Educate clients on proper nail care techniques and aftercare instructions.
- Managed appointment scheduling to optimize client flow and service delivery.
- Cleaned and sterilized tools used during nail services.
- Maintained supplies inventory and restocked items as needed.
Medical Assistant
Midwest Express Clinic
Country Club Hills, Illinois
02.2020 - 07.2020
- Assisted physicians with patient examinations and medical procedures.
- Managed patient scheduling and coordinated follow-up appointments.
- Prepared examination rooms and ensured proper sanitation protocols.
- Administered injections and performed basic laboratory tests.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
Head Cashier
Home Depot
Alsip, Illinois
02.2017 - 12.2019
- Managed cash register operations and ensured accurate cash handling.
- Supervised and trained cashier staff on customer service practices.
- Resolved customer inquiries and complaints with professionalism and care.
- Coordinated daily cash drawer audits and maintained accurate records.
- Collaborated with management to improve checkout processes and workflows.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
- Helped customers find specific products, answered questions, and offered product advice.
Education
Associates Degree - Criminal Justice
Moraine Valley Community College
Skills
- Bilingual
- Customer service
- Cash handling
- Proficient in Mac OSX
- Proficient in Microsoft Word
- Proficient in PowerPoint
- Patient scheduling
- Insurance verification
- Electronic health records
References
Available upon request.
Key Qualifications
- Bilingual- fluent both in English and Spanish
- Customer service experience
- Cash handling experience
- Proficient in Mac OSX, Microsoft Word, PowerPoint
Timeline
Patient Service Representative
Advocate Aurora Health Care
07.2025 - Current
Licensed Nail Technician
Self Employed
09.2020 - Current
Medical Assistant
Midwest Express Clinic
02.2020 - 07.2020
Head Cashier
Home Depot
02.2017 - 12.2019
Associates Degree - Criminal Justice
Moraine Valley Community College