Karla Mandujano
Tacoma,WA
Summary
Dedicated and dependable professional with a strong work ethic and a consistent record of punctuality. Known for being compassionate, team-oriented, and committed to providing high-quality support and care for others. Brings a positive attitude, reliability, and a strong sense of responsibility to every role.
Overview
14
14
years of professional experience
Work History
Patient Service Representative
HealthPoint
2021.08 - Current
- Promoted from Front Office Representative to Patient Services Representatives in recognition of strong performance, leadership, and initiative.
- Support daily operations in a high-volume clinic serving 100+ patients per day, delivering accurate, compassionate, and efficient front-line services.
- Selected as an Epic Superuser, providing EHR implementation support, staff training, and troubleshooting to ensure system accuracy and workflow efficiency.
- Collaborate with clinic leadership to support a team of 13+ patient services representatives, including providing coverage and operational support during supervisor absences.
- Trained and onboard 5+ new hires, ensuring adherence to standard operating procedures and smooth integration into clinic workflows.
- Serve as a resource of staff regarding scheduling, registration accuracy, documentation standards, and patient flow.
Patient Registration Specialist
Concentra Urgent Care
2022.08 - 2023.05
- Served as the sole front office patient specialist, working closely with the Business Director in a high-volume urgent care clinic serving 60+ patients daily.
- Managed appointment scheduling, patient intake, and front office workflows across workers' compensation, occupational health, and VA physicals.
- Oversaw the secure handling and transmission of medical records, ensuring full compliance with HIPPA regulations.
- Performed daily opening and closing procedures, including cash handling, reconciliation, and accurate end-of-day reporting.
- Maintained operational continuity and high patient satisfaction while independently managing front desk responsibilities.
Quality Control Lead Inspector
JBS Beef Plant
2017.08 - 2021.04
- Conducted routine inspections of products and production processes, accurately documenting findings in quality control databases and reports in collaborations with USDA inspectors.
- Identified nonconforming products, performed root causes analyses, and recommended corrective actions to reduce recurrence and improve overall quality outcomes.
- Collaborated closely with engineering and production teams to resolve quality issues and maintain compliance with USDA regulations, SOPs, and company standards.
- Participated in internal and external audits, ensuring adherence to regulatory requirements and continuous quality improvements initiatives.
- Trained and onboarded new employees on inspection protocols, safety procedures, and quality control equipment, reinforcing compliance and consistency across operations.
- Served as a point of escalation for quality concerns, supporting operational efficiency and regulatory readiness.
Shift Supervisor
ABM Security
2012.06 - 2016.03
- Supervised daily security operations, monitoring surveillance cameras, alarm systems, and building access points to maintain a safe and secure environment.
- Verified identification, credentials, and access authorization for employees, visitors, and contractors.
- Responded to alarms, disturbances, and safety concerns using appropriate, proportional, and professional judgement.
- Conducted routine patrols to protect company assets and prevent unauthorized access.
- Provided courteous and professional assistance to employees, visitors, and customers, maintaining a calm and authoritative presence.
- Supported shift coordination and incident documentation, ensuring compliance, with company protocols.
Education
Associate of Science -
Pima Medical Institute
Renton, WASkills
- Bilingual
- Patient Check-In/Check-Out & Front Desk
- Operations
- Appointment Scheduling and Patient Flow
- Management
- HIPPA Compliance and Medical Records
- Handling
- Quality Control and Process Improvement
- Customer Service and Conflict Resolution
- Staff Support and Training
- EMR/EHR Systems
- Time Management and Multitasking
- Communication and Team Collaboration
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Patient Registration Specialist
Concentra Urgent Care
2022.08 - 2023.05
Patient Service Representative
HealthPoint
2021.08 - Current
Quality Control Lead Inspector
JBS Beef Plant
2017.08 - 2021.04
Shift Supervisor
ABM Security
2012.06 - 2016.03
Associate of Science -
Pima Medical Institute